organization and process manager ; client care coordinator

• Quality Process Manager;
• Design and implementation of processes;
• Monitoring and analysis of KPI’s and business plan;
• Ensure compliance with applicable laws, regulations and requirements;
• Client evaluation and management;
• Partnerships management;
• Protocols elaboration and monitoring;
• Projects elaboration and implementation;
• Team management;
• Member of the "Cascais cuida" community work group and group coordinator at "Envelhecer Melhor" 
Cascais Platform;
• Participation and organization of benchmarking sessions to discuss good operating practices and management;
• Articulation with entities (Residential Structures for the Elderly, Domiciliary Support Services, Municipal Councils, Social Security, among others);
• Internal and external training;
• Actions to support caregivers;
• Revitalisation of recreational activities.

• Human resource Management;
• Operations General Management;
• Disclosure of the Institution;
• Customer Processes responsibility;
• Family support actions;
• Integration and accompaniment of the elderly in the process of institutionalization;
• Planning and preparation of training activities;
• Evaluation of stakeholder satisfaction;
• Stimulation of interpersonal relationships;
• Planning and implementation of socio-cultural activities.

• Operation management;
• Settingof protocols and partnerships;
• Employees training and orientation;
•Individual Plans;
• Sociocultural animation;
• Contracts elaboration;
• Client Prospect.

Grade - 20 valores

Média final - 15 valores