Marketing / gestão

Provide technical support for LATAM and EMEA Microsoft Windows Platforms customers
CTS to Microsoft Windows Platforms under strict SLAs response times and high-performance expectations
The Support Engineer is a critical role in the resolution of highly complex, technical, and escalated support incidents related to supporting customer development and deployment.

Assist the head of department of Political Studies on teaching-related duties.
Developed on-line teaching materials for undergraduate courses.
Graded examinations and papers
Performed non-teaching duties, such as research, and presentations development.

Managed checkout team in all 74 MAKRO Stores in Brazil Trained new hires on office policies and procedures Hold staff meetings for senior management Developed new policies and strategies.
Supported other areas on planning and managing new campaigns focused on the Point of Sales (POS).
The focal point (key user) during the IT migration of POS system, being responsible for triage and escalation of IT local issues.

Business Consultancy service for 17 franchisees at a time
Support to franchisees in Business Management, Local Store Marketing actions and Quality Assurance
Developed coordinated actions to create demand on their area.
Development, implementation, and control of strategic actions in POS

Marketing Consultant
Supporting approximately 130 to stores in the south, southeast and midwest area.
Developed local store marketing actions coordinated to create demand on their area.

Doutoramento

Mestrado

Mestrado