Manager contact center
Joa*** ***** (XX anos)
Contact Center Manager em Linde
Ariana Amorim-HR Consultant, Trainer & Coach
Esposende,
Braga
|
Experiência
Contact Center Manager
Linde
2019
-
2019
Responsible for leading the Order Entry Teams Ensure that all Kpis are achieved Ensuring process optimization and automation
Contact Center Coordinator/Manager
RHMais / Vodafone
2000
-
2019
Leading a team of 150 people, monitoring team's productivity, costs and the project profitability and ensuring Kpis Analyzing the quality performance and customer satisfaction ensuring continuous improvement of the current procedures in order to achieve a balance between profitability and an excellent customer experience
Formação
Coaching
Ariana Amorim-HR Consultant, Trainer & Coach
2013
-
2013
Contact Centers Advanced Management
GMtel
2009
-
2009
Gestão e Técnica Hoteleira
Escola de Hotelaria e Turismo do Porto
1990
-
1993
Idiomas
Inglês - Avançado
Francês - Médio
Curriculum relacionados