Key account manager, hr specialist, customer advisor...

Key tasks:
▪ HR outsourcing, time and attendance management, and other personnel processes;
▪ ensuring compliance in the field of personnel administration, maintaining personnel data and the
care of documentation in accordance with standards and regulations;
▪ advising the company on existing and further employment processes at the time of the
announcement pandemics SARS CoV-2, in accordance with the rights and obligations
arising employment act during special circumstances to reduce the spread of SARS CoV-2.

Member of the project team, in charge of providing sales requirements for the OpCo
international telecommunication project named OneBSS in A1 Telecom Austria Group.
The project's purpose is to unify sales, after-sales, and other support processes and systems in the
telecommunication environment ( ohmni-channel CRM, Billing system, SAP, ...) Work was held in an
agile international environment (Serbia, Croatia, Macedonia, and Slovenia) in cooperation with
external international partners (Ericsson, Wipro).
Key tasks:
▪ preparation of business requirements through a complete transformation of BSS with emphasis on
sales processes and customer management;
▪ preparing business cases (use cases, workflows, etc.) to establish new and/or improve existing
E2E sales and support processes;
▪ collaborate with IT experts and other business owners in order to understand the requirements and
translate them into a suitable design solution;
▪ collaborate with testers team to ensure testing efforts are aligned with CRM specifications and
requirements;
▪ organizing mutual cooperation and coordination in internal departments and cooperation with
external contractors/vendors;
▪ planning and coordination of activities and timetables for implementation;
▪ finding opportunities to improve/digitize business processes;
▪ requests coordination for improvements;
▪ constant performance monitoring of activities and arrangements;
▪ keeping high motivation spirit in the team to realize business requirements;
▪ reporting to the superiors.

Key tasks:
▪ sales of products and services;
▪ execution of x-sell and cross-sell sales with the aim of reconnecting subscribers;
▪ attracting new subscribers and increase their value of subscription;
▪ resolving complaints;
▪ providing improvement of the complaint process;
▪ careful cashier operations;
▪ seeking opportunities for new services and improving processes to achieve a better user
experience;
▪ care for improving customer satisfaction;
▪ mentoring new employees;
▪ production of reports and statistics as directed by the superior;
▪ preparation of promotional material and care for the appearance of the shop;
▪ presentation of companies advantages and services;
▪ promoting product portfolio and communicating via social network (Facebook, Instagram) with
customers.

Key tasks:
▪ sales, consulting, information and assistance to users over the telephone in case of administrative
and technical issues;
▪ collecting user feedback and providing it to competent persons;
▪ performing procedures and diagnosing;
▪ resolving and completing written claims;
▪ handling less complex incidents following the procedure;
▪ relaying complex incidents to a higher level.
14/5/20 © European Union, 2002-2020 | http:/