Italian and spanish customer support agent - porto

Experiência

Customer Support / Fashion Advisor e-Commerce. American worldwide apparel & footwear company

Manpower

ago 2020 - jan 2021

Customer support e-Commerce:
• Handle and carefully respond to all customer inquiries/issues.
• Fashion e-com Advisor.
• IT Skills: SalesForce, Magento, SalesCenter, Worldpay, Adyen.
• Daily follow up to customer inquiries by taking specific action in a timely manner.
• Communication with customers via phone, chat, and email.
• Written and oral communication skills in both English & Italian.
• Working to customer service measures, metrics and KPIs.

Floral Designer

Several companies

abr 2018 - ago 2020

Several floral experiences as Floral Designer:
Elisabeth Blumen Floral Team for "The Art Of Greatness" Wimbledon 2018 spot (Espada y Santacruz studio & Garlic Films), Madrid 2018
Floral Design at Flores Carlos de Troya, Madrid 2018
Floral Assistant at FLORA International Flower Festival, Córdoba 2018
Donna Stain Floral Team at Hotel Arts, Ritz-Carlton, Barcelona, 2018
Floral Design at Sally Hambleton, Madrid 2018
Floral Design Assistant at LOEWE Flores, Madrid 2018
Floral Design at Margarita Se Llama Mi Amor, Madrid 2019
Floral Design (Wedding Season) at Ai! Carmiña, A Coruña 2019
Kalong Mag Paula Brasaanï interview "Maestras de las Flores", Madrid 2019
Floral Design Paula Brasaanï for Ep. 5 " And After Tomorrow?" lead by S.P.O.T. and Canal180.pt, Oporto, 2020

Accessories Product Development Manager / Account Manager

Jewel Hunters

abr 2016 - abr 2018

Accessories Product Development for several brands. 
1. Account management: Creative/Production customer support. Budgets. Pricing. Volume negotiation.

2.  Production management: Prototyping/Sampling. Price negotiation. Factory management. Technical duties assistance.

3. Quality assurance manager: incoming goods inspection.

Metal Hardware/Trims Product Development Manager for Carolina Herrera (Bags & LG, Jewellery)

CH Carolina Herrera

jul 2013 - abr 2016

1.	SUPPLIERS RESEARCH: International supplier database. 

2. INTERNATIONAL FAIRS (Première Vision Paris, Fashion Access Hong Kong, Lineapelle Milano) AND SHOPPING TRAVEL.

3.	SUPPLIER HEADQUARTERS VISITS (Italy, Portugal, Spain).

4.	PROTOTYPING MANAGEMENT (Metal accessories for bags, shoes and leather goods): Prototyping/Sampling, Technical support for sampling issues.

5.  TECHNICAL SUPPORT TO DESIGN DEPARTMENT: Daily contact/support with Accessories Design Department.

6.	DAILY SUPPLIER ASSISTANCE: Management the daily follow up of prototyping and raw materials developments. Production schedule. Price negotiation. 

7.	PRODUCTION QUALITY CONTROL: Production quality control. Incoming goods inspection. Several quality tests. ISO Policy.

8.	RAW MATERIALS STOCK MANAGEMENT: Management of obsolete and low rotation items from our warehouse. Cost reduction .

Product Department Assistant

Joyeria SUAREZ

mar 2011 - jul 2013

1. STOCK MANAGEMENT

2. ADMINISTRATIVE TASKS

3. DAILY INTERNATIONAL SUPPLIERS ASSISTANCE

4. PRODUCTION QUALITY CONTROL

5. SALES ASSISTANCE

6. ORDER MANAGEMENT

Formação

Master in Fashion Business Management, IED

IED Madrid

set 2010 - jul 2011

Business Administration

Università degli Studi di Pisa, Italy

jul 2007 - jul 2008

Erasmus Program

Business Administration Degree

Universidad Santiago de Compostela

set 2003 - jun 2009

Idiomas

SPANISH - NATIVE

GALICIAN - NATIVE

ENGLISH - FLUENT (B2-C1)

ITALIAN - FLUENT (C1)

PORTUGUESE - BEGINNER

Informações Adicionais

ABOUT ME

I consider myself a multitasking person, creative, hard
worker, fast learner and passionate about what I do. I
like to improve day by day, reach my goals and put all
my energy and dedication to add value to the projects
in which I´m involved. I had the opportunity to live in
different countries, what granted me experience to
deal with different social realities and adaptability to
changes. After my Degree in Business Administration,
I studied a Master in Fashion Business Management
at IED Madrid, to focus my career in Fashion. I’ ve
worked as Product Development Manager/Account
Manager in different companies, so I've developed
negotiation skills, as well as communication,
decision-making skills and positive attitude to
problem solving. I work very well on team projects but
also I can work independently. After a short period
working for the Floral Design sector, where I wanted
to challenge myself to develop my most creative part,
my main goal at this moment is to find an opportunity
that let me continue learning and growing professionally

SOFT SKILLS

Customer oriented
Multitasking Flexible
Organized
Proactive
Aesthetic sensibility
Team player
Autonomy
Committed
Stress tolerance