Infrastructure consultant

2014 - Officer of the Order of Merit of the Grand Duchy of Luxembourg.

Experienced IT Infrastructure Manager with Service Delivery as a priority; I bring my technical skills, organisational skills and strong interpersonal skills to dynamic companies looking for an experienced contributor to solve their challenges and who wish to develop their activities.
With large experience in Financial Services (Institutional, Alternatives, Transfer Agent and FX), I develop the service, the solution, and the strategy in alignment with the business activities. The scope of engagement can vary from Local, Regional and Global demands.
As Team Manager, I focus on the team members development by keeping a continuous evolution on their personal development and career opportunities.
Transverse IT Infrastructure knowledge: Network Services (LAN/WAN/Security/Voice), End User Computing (Desktop, VDI, Citrix, Service Desk), Open Systems (Windows, UNIX, VMWare), Storage (NAS, SAN), Database (SQL, Oracle), Middleware, Data Centre, Vendor Management, and Governance (Risk, Compliance, Audit, PMO).

Service Management
•	Implementation of service departments in IT and in business continuity.
•	Development of operational procedures.
•	Promotion of a service culture based on collaboration and listening to needs.
•	Support for change in the transformation and outsourcing phases.
•	Ability to adapt and learn in new areas.
•	IT Support related capabilities detailed problem analysis.
•	Ability to logically solve problems.
•	Management of major IT Incidents.
•	Stakeholder Communication
•	Ability to support large scale client on-boarding and initiatives. 
•	Collaboration with third party support teams.
•	Third Party vendor oversight.

Request Management
•	Management and prioritisation of project request portfolios.
•	Active listening in request analysis.
•	Conceptualisation and popularisation of technical solutions.
•	Coordination and allocation of IT resources.
•	Promotion of global solutions (ITIL, Lean) to reduce implementation times and total costs.

Project Management
•	Set of waterfall project management tasks:
Constructing a Business Case
Building a Project Plan
Managing a Project Budget
Leading Project Teams
Managing Senior Stakeholders Producing Project and Program Level Reporting
Managing a RAID Log
•	Adoption of a proactive approach in project management.
•	Autonomy in decision-making.
•	Risk analysis and strategy planning between business and technical resources.
•	Supervision of progress and resolution of problems with activation of alternative plans.

Team Development
•	Supervision and coaching of technical teams (onsite and remote).
•	Definition and evaluation of annual objectives, career mentoring, and personal development.
•	On-board internal resources and contract resources.
•	Write Statement of Work and Job Descriptions.
•	Manage employee engagement initiatives, employee conflict and talent scoring

Risk and Compliance
•	Extensive expertise in Luxembourg Financial Services CSSF IT regulatory guidelines, and EU Directives.
•	General expertise in Financial Regulations: FML - Fourth Money Laundering Directive; GDPR - The General Data Protection Regulation; UK - SMR; MIFID II; EMIR; and KID Regulation
IT Risk Management
•	Working knowledge with ISO standards that define controls to reduce information security risks.
IT Compliance
•	Coordination of internal and external audits.
•	Control of adherence to local regulations and safety standards.
•	Identification and management of IT risk; recommending ways to mitigate IT Risk.
•	Identifying the need for and writing policies/procedures or other compliance documentation.
•	Utilization of control routines and risk management policies to identify and analyze risk.
	
BCP and DR
•	Advise and assist BRP/IT DRP managers and others with BCP matters
•	Creation of the resilience requirements specification by considering inter-dependencies between processes and IT systems support aspects and prepare BC plans.
•	Creation of BC plans ensuring that they are prepared to a consistent level of quality, accuracy, completeness, and detail, typically by preparing suitable templates.
•	Implement DR policies through DR arrangements such as regular data backups; secure data archival; backup restoration; secure on- and off-site storage of backup media; provision of alternative IT processing facilities.

PMO
•	IT Budget Management (Forecast and Actual) for IT, Program and Project.
•	Resource Allocation
•	SDLC Governance:
Program Dependency Reviews
Manage Project Gating Process
Creation of Senior Management Reporting

Vendor Management
•	RFP – Request for Proposal creation
•	Vendor Selection; Commercial Negotiation; Contract Negotiation and Construction
•	SLA Management
•	Manage Pipeline of vendor change
•	Management of Approved Vendor List
•	Vendor Invoice Management
•	Running Programs to Evaluate Vendors Based on User Feedback
•	Vendor Reporting

ServiceNow - Experienced Users.
ITIL – Foundation Certificate
DDI Talent Management – Management Foundation Program

Microsoft Products
MacOS
ServiceNow
Remedy
ISM
Skype
Forecast Plus
SailPoint (Identity & Access Controls)