Game support

Tech Lead for accounts in the EMEA region - Johnson & Johnson (EMEA) National Grid (UK)
Ensure flexibility in support role to align to changes relating to the client’s IT support services;
Ensure minimum suitable accreditation levels are maintained in line with the contract and Xerox standards;
Ensure 100% compliance to Escalation policy and support Security and Risk compliance in line with the contractual obligations;
Manage assigned Technology based escalations within assigned account(s);
Ensure all Escalations are managed in a timely manner;
Accountable for effective communications with the Client concerning escalations and Technology developments that are appropriate to their current and future requirements;
Captures and contributes to Client(s) Technical Strategy ensuring awareness and alignment to Client's goals and initiatives;
Support partner relationships activity related to the Service offerings including Customer IT Service Providers, 3rd parties and subcontractors;
Support governance of appropriate ITIL disciplines;
Support development of client related documentation and ensure Technology based procedures are adhered to and update when appropriate;
Support change management escalations.

Graphic design of books and school material
Post production, book art covers
Some IT work, not main focus.
Newsletter, Social Media

Creation and maintenance of the website, video, logo, and the whole process aggregate to creation of
the image of the company.
Development, dissemination and analysis of statistics related to the newsletter, website, search engines,
social networks etc
Elaboration of proposals for clients regarding the core business of the company (Management
Consulting)
Follow-up of contacts and follow-up procedures (more precisely the ones resulting from the newsletter
or from a marketing campaign)
Also responsible for marketing actions, image editing, flyers, leaflets and presentations.

Responsible for optimize both the company web site as those of customers that they are well positioned
in the major search engines
On-Page Analysis - optimize the code of own pages to be more easily followed by search engine robots
(HTML coding, url optimization, navigation, user interface and content)
Off page Analysis and Link building - the acquisition process of good quality external links.
Social media
Knowledge of HTML, CSS, XML (site mapping), social media, Google Analytics, marketing and digital
marketing
Responsible also for other parallel activities such as the image editing, design and marketing campaigns
(Photoshop, illustrator) – in-house development

Personal Sailing Enterprise at Sailaway Sailing
Development of Microsoft E-Learning Courses (Word, Excel, Outlook)
Several projects as a freelance Designer and/or Web design for both businesses and individuals

Real estate market prospecting
Market analysis and preparation of the business plan of their respective exclusive zone
Direct negotiation with both owners and clients

To coordinate the activities of the sellers at points of sale;
Implementation of quality control policies and human resource management;
Defining the plans for the allocation of the sellers and monitoring of their activities regarding customer
service, diagnosing and proposing training actions;
Attainment of inventories and its improvements regarding the products sold (sales analysis);

Support and management of computer and communication systems for cruise ships, including
implementation and maintenance of networks and all applications related to all the activities practiced
on the ship, such as safety and control, embarkation / disembarkation operations, trade, security and
health care;
Design – promotional materials;
Management of IT Staff;

Development of corporate image, information and promotional materials

Implementation and management of the computer network and operating software and hardware
Designer of marketing campaigns, creation of new corporate image.

Screening, testing and troubleshooting using the services of ISP (Internet Service Provider);
Configure operating systems, configuration of modems, ISDN adapters, routers and other hardware
Conducting inbound / outbound call center service for screening and Troubleshooting for businesses

Certified in Leadership Training

Certified Autodesk 3D Studio Max
Modeling, textures, lighting, animation and rendering of scenes / objects in 3D

Screening, troubleshooting, setup and configuration on Alcatel and Ericsson modems and routers, xDSL generic training; xDSL, TCP / IP, LAN - training for MacOS (8.x and above)

Graphic Design course including Adobe Photoshop, Adobe Illustrator and
Quark Xpress