Front desk and tour guide

Customer advisor for Smartbox customer about orders, redemption and use of Smartbox products, via email, phone, by using CRM Salesforce, and social media (Trustpilot, Facebook public post and chat), along with support for Play store and Apple store applications. Partner support about booking portal systems (channel manager), invoicing and processes inquiries.

Business expert in an outsourcing company for an international airline. Floor support for multilingual advisors handling calls and emails, in order to ensure the compliance with Client’s procedures and policies and to reach KPI targets. Refresh briefings and short trainings to both senior and junior agents. Real time control of AUX workflow

Customer advisor in an outsourcing company for an international airline, handling both calls and emails. Handling customer requests about airport procedures and booking amendments. Specialized in fidelity club programs and in charge of EC261/2004 related claims.

MASTER’S DEGREE IN TOURISM AND COMUNICATION • ESCOLA SUPERIOR DE HOTELARIA E TURISMO DE ESTORIL • JULY 2020
Courses: International tourism geography, English for specific purposes, Marketing for tourism, Tourism Innovation

BACHELOR’S DEGREE IN CULTURAL AND LINGUISTIC MEDIATION• UNIVERSITA DEGLI STUDI L’ORIENTALE (NA) • MARCH 2017
Courses: General linguistics, Applied linguistics, Translation methods, English and Portuguese literatures.