Financial assistant; administrative assistant; team leader; business analyst

• Managing the UK APC team with 10 people - responsible for the team performance management and individuals’ career by actively training and coaching all the team members. Responsible for recruitment and selection of new team members;

• Delivering, monitoring, maintaining and improving the team KPI's and SLA's by continuously improving the processes, finding root cause to problems, define and implement solutions such as: on-job training, creation of a team timesheet and MI;

• Managing private clients accounts by processing SEPA payments, reconcile payments, refund the clients and solve any issue related to accounts;

• Support the Financial Director by processing the invoices into system ensuring the correct allocation to internal cost centers, contribute to internal month end process and report, responsible for the delivery of the monthly Intrastat report, review bills;

• Support the General Manager on KPI's analysis and compliance matters;

• Support the Commercial Department by processing the clients’ orders - receive, analyse and process quotes, purchase orders, order confirmations and invoices. Arrange deliveries national and international through several ways of transportation;

• Created reports & queries, review incomplete records, data entry errors and accounting mistakes;

• Created Excel spreadsheets to produce correct calculations, develop reports and lists to ensure the correct and easier functioning of the Association Projects;

• Resolved customer inquiries and ensured customer satisfaction, shared customer communication with appropriate department personnel;

• Travel arrangements, hotel reservations, documentation and transportation requirements to all the employees working outside the country;

• Responsible for tracking and processing staff time sheets, submitted accurate information to accounting department for processing payments to staff in a timely manner;

• Responsible for the accounting activities - ledger bookings, journal entries, accounts payable, accounts receivable, bank reconciliations, review bills and invoices, reconcile by cost center ensuring their accuracy;

• Computer informatics, general management and accounting;

• Final Work Project: development of a tailor made relational database and software to run a video club store;

• GPA: 17 out of 20