Customer service – online fashion retailer

Zha*** ***** (XX anos)
Social Media Marketing Intern em Erasmus Life Lisboa
IADE - Univeridade Europeia
Lisboa,
Lisboa
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Experiência
Social Media Marketing Intern
Erasmus Life Lisboa
nov 2019 - abr 2020
Lisbon, Portugal

*creating social media content
*monitoring and moderating Facebook and Instagram accounts
*creating the promotional schedule for the team, splitting and delegating tasks to the team, collecting materials for future promotion
*providing support in the organization and execution of events, activities and trips in Lisbon and Portugal
Head bartender
The Academy Bar
out 2016 - fev 2018
Sofia, Bulgaria
Front desk receptionist
Odessos Park Hotel
Golden Sands, Bulgaria 

*Greet and welcome guests, answer questions and address complaints
*Answer incoming calls and redirect them or keep messages
*Check, sort and forward emails; monitor office supplies and place orders when necessary
*Monitoring logbook, and issuing visitor badges, keep updated records and files
Formação
Advertising
IADE - Univeridade Europeia
set 2018 - fev 2019
Lisbon, Portugal 

Erasmus exchange programme
Copywriting secrets
Software University
abr 2018 - mai 2018
Sofia, Bulgaria
Advertising
New Bulgarian University
out 2015 - mai 2020
Sofia, Bulgaria

Minor programme: Graphic design
Idiomas
English - Proficient
Bulgarian - Native
Informações Adicionais
INSIGHT SEMINAR I - III + INSIGHT SEMINAR IV CERTIFICATE
A 29 day course including the practice of Presentational Skills, Leadership Skills, Group and Individual Facilitation Techniques and Skills, Creative Expression and Movement, Voice Presentation, Authentic Communication Skills and Time management