Crm consultant

PROFESSIONAL EXPERIENCE
Apr 2018 – Current Date		Siebel 8 (Siebel eAutomotive)
Senior CRM Siebel Consultant

Member of Development Team. I have been mainly involved in supporting Business team and developing new requirements in the scope of either Siebel eAuto and Siebel eDealer applications.

The following points resume my contribution to the project:

•	Estimates of new functional requirements requested by the business
•	Functional analysis and respective documentation creation
•	Support to Business in order to address how best the requirements can functionally (and technically implicitly) be implemented
•	Open UI development for the eDealer application
•	Siebel Development of new requirements in Siebel done mostly via:
o	Integration Objects design and development
o	Web Services design and development in order to interact with the different client’s systems
o	Workflow Processes design and development
o	General Siebel configuration

Employer: Visionary Journey (via Anscomm)
End Client: Mazda Motor Corporation


Oct 2017 – Nov 2017 		Siebel 8 (Siebel eFinance)
Senior CRM Siebel Consultant

Member of Development Team. I have been mainly involved in supporting BA’s team and developing new requirements in the scope of Call Center and Mobile applications.

The following points resume my contribution to the project:

•	Estimates of new functional requirements requested by business
•	Support to BA’s team in the clarifying AS IS functionality vs New Requirements impact
•	Development of new requirements in Siebel
•	Web development designing 

Employer: KCS IT
End Client: BEST Bank


Jan 2016 – Dec 2016 		Siebel 8 (IP15 & IP16) (Siebel eCommunications)
Functional Analyst / Senior CRM Siebel Consultant

Member of CBM (Customer Billing & Marketing) Team. I have mainly been involved in Customer / Service Requests related processes.

The following points resume my contribution to the project:

•	Estimates of functional requirements requested by business
•	Support to the designers in order to validate the suggested technical approaches (namely by providing alternate/enhanced technical solutions) as well as helping to redesign processes in order to meet the business requirements
•	Implementation of functional requirements
•	Support to Test & Production environments
•	Technical Reviewer
•	Siebel Multilanguage environment (ENU,DEU,FRA,ITA)

Employer: Catenate
End Client: Swisscom Telekom


Feb 2008 – Dec 2015		Siebel 7.8 / Siebel 8.1.1.8 / Siebel 8.1.1.11(Siebel eCommunications)
Senior CRM Siebel Technical Advisor / Solution Architect / Leading & Supporting Offshore

Member of the Order Management team. Order Management is the functional area I’ve been mainly focused on in this project. The following points resume my contribution to the project:

•	Support on analysing functional requirements from a technical perspective and estimating them with the corresponding time/effort.
•	Processes designer in order to meet business requirements taking into account the related systems interdependencies
•	Cost/benefit analysis via developing Prototypes which helped to identify the pros/cons and feasibility
•	Worked mainly in the Order Management related processes from end to end in the different scenarios as Produktswechsel (Product Change), Umzug (Relocation), Product Creation (Bereistellung), Änderung (different product change) to name a few and also areas as ToDo List, Products Management / Validation, Pricing, etc. Lastly, Order Submission related process for the different scenarios mentioned above.
•	(Re)Design and/or (Re)engineering of Order Management processes from a performance perspective
•	Exposure to the Service Requests although was not the main focus.
•	Support and guidance provided to offshore team (either from a functional or technical perspectives)
•	Technical Coordinator of Offshore team in order to meet the due timelines.
•	Support to test/production environment by troubleshooting/fixing defects
•	Involved on prototyping the integration of ATG Oracle solution with Siebel. The purpose was to offer a Web based application based on Siebel data/order management processes (via Siebel Web Services). 
•	Involved on prototyping the Integration of Siebel Business Services (exposing Siebel's Order Management simplified processes) to be consumed by Mobile Platforms 
•	Involved on the Promotion Groups / Promotion Group Memberships analysis/implementation
•	Involved on the ACR620 / IP2013 technical migration with the corresponding assessment, analysis output and its implementation
•	Involved on designing/implementing the portability processes for exporting/importing Phone Numbers
•	Support on providing Q&A reviews as per IBM’s Quality Guidelines and Siebel’s Best practices.

Client: IBM Deutschland (via Ignosis)
End Client: Deutsch Telekom

Jul 2007 – Jan 2008		Siebel 7.5.3 (Siebel eSales + Siebel eMarketing)
Siebel Functional Analyst / CRM Siebel Developer

Mainly involved in Design and implementation of business requirements.

•	Technical Support on activities such as implementing CRs and solving defects.
•	Functional Analyst in sales related processes for ORION Carriers (one of the existing Siebel Sales applications).
•	ETL processes designer and developer/Automatization of migration processes (involving EIM)
•	Designer of User Acceptance Tests concerning the process sales in ORION Carriers.

Client: Capgemini France
End Client: Alcatel-Lucent

Jan 2007 –  May 2007		Siebel 7.8 (Siebel eSales + Siebel eMarketing)
CRM Siebel Developer and Technical Analyst

Mainly involved in Design and Technical development of Change Requests requested by business

•	Implementation of functional requirements
•	Tracking and Improving performance
•	Defects Fixing
•	Siebel Multilanguage environment

Client: Accenture
End Client: Fujitsu-Siemens

Nov 2006 – Dec 2006		Siebel 7.7 (Siebel Financial Services)
CRM Siebel Developer 

•	Development of business requirements
•	Application/Operational maintenance

Client/End Client: Partners Group

Mar 2006 – Nov 2006		Siebel 7.8 (Siebel Power Communications)
Solution Architect / Business Analyst

Mainly involved in Solution Architect/ Business Analyst activities in order to determine the interdependencies between PNI (System to be replaced by Siebel) and third party legacy systems.

•	Involved on the business requirements coverage
•	Mapping of functional processes to be covered/implemented by Siebel
•	Mapping of PNI application interfaces
•	Impact Analysis and estimate of effort/cost for the VPN (Virtual Private Network) product modelling change
•	Business/Functional processes Analysis review
•	Siebel Development & Configuration review (based on integrator’s release deliveries)

Client/End Client: Proximus (Belgacom Group)

Jul 2005 – Feb 2006		Siebel 7.5.3 (Siebel Power Communications)
CRM Siebel Production Maintenance Team member / Deputy Team Leader / Business Developer

•	Error data Analyst in Production’s Environment
•	Implementation of functional requirements
•	Implementation of ETL processes from both design and development perspectives / Automatization of migration processes (involving EIM)
•	Continuous collaboration with client in search of new business opportunities

Employer: Altran Portugal
End Client: TV Cabo (Portugal Telecom Group)

Oct 2004 – Jun 2005		Siebel 7.5.3 (Siebel Power Communications)
CRM Siebel Developer Team member / Deputy Team Leader / Business Developer

•	DB Stored Procedures Developer in order to implement business processes.
•	Implementation of new CRs and defects fixing
•	ETL processes designer and developer/Automatization of migration processes (involving EIM)
•	Continuous collaboration with client in search of new opportunities to increase Altran’s capacity in the project

Employer: Altran Portugal
End Client: TV Cabo (Portugal Telecom Group)

May 2004 – Oct 2004		Siebel 6.3 (Siebel Power Communications)
Technical Analyst & CRM Siebel Developer

•	Technical Analyst in Siebel/PPB on the provided business processes
•	Siebel Developer in Siebel/PPB (PrePaid Billing) integration project (namely deactivation permanent process)

Employer: Novabase
End Client: Vodafone Portugal

Feb 2003 – Apr 2004		Siebel 6.3 (Siebel Power Communications)
Technical Analyst & CRM Siebel Developer Team Member

•	Technical Analyst for new Business Requirements
•	Developer of business requirements/improvements

Employer: Novabase
End Client: Vodafone Portugal

Jan 2002 – Jan 2003		Siebel 6.3 (Siebel Power Communications)
CRM Siebel Developer Team Member

•	Developer in Siebel/ARBOR (PostPaid Billing frontend) integration Project. This project was to implement Order Management for Postpaid numbers. Processes related to dual invoicing, discount leftovers, inventory management, deactivation process were some functionalities/processes I’ve been involved in.

Employer: Novabase
End Client: Vodafone Portugal

Aug 2001 – Jan 2002		Siebel 6.3 (Siebel Power Communications)
CRM Siebel Developer Team Member

•	Siebel Developer in Web portal Project which mostly consisted on providing info to the end user and allowing him to make appointments/questions to specialized doctors
•	Web Templates configuration in order to meet Web pages layout/GUI design requirements.

Employer: Novabase
End Client: NetSaúde (Pharmaceutical Industry)

Dec 2000 – Jul 2001		Siebel 6.3 (Siebel Power Communications)
CRM Siebel Business Analyst and Developer

Mainly involved in Service Requests functional area.

•	Gathering Requirements
•	Designer of business processes
•	Developer of the functional requirements

Employer: Novabase
End Client: PT Prime (Portugal Telecom Group)

Oct 2000 – Nov 2000		Siebel Training (Siebel Fundamentals – Siebel Systems eBusiness Essentials)

Employer: Novabase

Nov 1999 – Jun 2000		Final Project in 5th year of Graduation

•	Training in SAP Modules (MM,SD,FI,CO and HR).
•	Business Analysis and a Prototype Development for a real case study 

Employer: Associação Case-Edinfor
End Client: Governmental Entity (SMAS from Sintra, Portugal)