Chefe de recepção, assistant manager, supervisor de reservas, gerente de recepção

Promoted from previous position.
Providing personalized service to corporate and leisure guests.
Worked with Front Office Manager streamlining the Central Reservations system into Grand Hyatt Dubai in house Reservations Department.
Handling guest complaints with empathy and action, so to turn negative situations into positive outcomes.
Guiding junior employees with relevant training and constructive feedback.
Efficiently oversee guest registration, billing and guest services.
Demonstrate outstanding team work by working effectively with all Departments and colleagues from more than 50 nationalities.
Using effective up selling techniques to assist with Hotel revenue targets while maximizing the guest experience.

Designated hotel champion for handling groups.
Ensure exceptional personalized service to VIP guests of groups.
Reviewing rooming lists for accuracy in format and billing and ensure prompt processing. Identify, reserve and process staff and VIP list for each group. Maintaining integrity of group reservations by efficiently processing all incoming reservations received via rooming lists, and group manifests.

Proactively providing arriving, departing, and in house guests with engaging service Working with management and all Departments to ensure guest concerns are responded with urgency.
Arranging sightseeing tours, transportation and other requests to provide guests with memorable Dubai experiences.
Strategically organizing Department through producing effective rostering.
Overseeing the accuracy of guest reservations to ensure seamless guest experience.

Provide information to the guests about hotel facilities, services and amenities relevant to their individual areas of interest.
Demonstrate a thorough understanding of all facilities and service provided within the hotel and identify opportunities for up selling.