Backoffice agent

Hello,

Open and inclusive collaborator with strong team building skills. Excels at root cause analysis and dispute resolution. Leads by example to create positive and supportive working environments.
Extensive background in advanced management processes. With superior communication skills to build meaningful, trusting relationships that exceed client demands.

My name is Alexandra, I'm currently working for Xerox as a deputy team leader and a back office agent, before that I was a technical agent.
I'm used to help organise the Teams and answer to e-mails in both french and English language, I also have developing skills in customer help desk systems as: customer service now, asap, xsm and many others.
I'm used to deal with people and I have also a great background in back office area, I do also call monitoring and tickets control of the Team, verify queues and agent availability in the call queues.
I would love a work where I could work with both french and English language.

French and English Translation