Assistente
Rit*** ***** (XX anos)
Supervisora em Teleperformance
Universidade Internacional
Lisboa,
Lisboa
|
Experiência
Supervisora
Teleperformance
out 2017
-
jan 2020
1St Line Manager teleperformance, Lisbon (Portugal) Call Center Manager: Spanish Supervisor for a Sales Company (Michael Kors) ; Travel Company Voyage Privé; Phillip Morris; Galp Energy. - Ensuring adequate call center coverage to achieve service levels targets. - Optimizing call center productivity, achieving correct quality standards - Resolving escalated complaints. - Assisting customers in a friendly and respectful manner. - Continuously look for ways to improve the service offering.
Formação
Baccalaureate in International Secretariat
Universidade Internacional
set 1989
-
jun 1993
Disciplines related to International Secretarial functions
Idiomas
english - C2
french - B2
Spanish - C2
Informações Adicionais
Resilient, great stress management
Excellent organisational and prioritization skills. Goal setting and meeting goals Very good at Problem solving Very Productive Great at teamwork Great skills in team leadership
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