All related to customer service and backoffice support
Ant*** ***** (XX anos)
Trust and safety agent at Sitel (online booking and hosting on Airbnb) em Sitel
Tecla Lisboa
Lisboa,
Lisboa
|
Experiência
Trust and safety agent at Sitel (online booking and hosting on Airbnb)
Sitel
jan 2018
-
Atualmente
. Fraud investigation . Fraud prevention . Maintain accuracy and security of costumer information on the database
Costumer service representative inbound at Sitel (online trade on Amazon France)
Sitel
jul 2016
-
jan 2018
. Answer inbound calls and e-mails . Dealing with customer enquiries . Maintain accuracy and security of costumer information on the database
Document management assistant
Institute for Tropical Scientific Research (IICT)
abr 2005
-
mai 2016
▪ Cataloging, indexing and classification of documentation ▪ Exhibition surveillance ▪ Participation in the organization of cultural activities open to the public ▪ Sorting, organizing, labelling, storage and packaging of documentation and museum artifacts ▪ Users attendance See less
Formação
Secretary work
Tecla Lisboa
jul 2015
-
jul 2016
▪ Business communication ▪ Business protocol ▪ Commercial and labour law ▪ Health and safety at work
Licentiate Degree in Fashion Design
University of Lisbon
set 2011
-
jul 2014
▪ Creative thinking techniques ▪ Editorial design ▪ Fashion and art history
Postgraduation in Documentary Science (Library Science, Documentation and Archival)
European University
set 2001
-
jul 2003
▪ Document management ▪ Information management ▪ Information technology
Master's degree in Comparative Literature
University of Lisbon
set 1993
-
jun 1996
▪ Translation studies ▪ Literature and art ▪ Master's thesis entitled: "Urban space and time in Charles Baudelaire and Cesário Verde"
Licentiate Degree in Modern Languages and Literatures, variant French / Portuguese Field Of StudyHumanities
University of Lisbon
set 1989
-
jul 1993
▪ Culture ▪ Linguistics ▪ Literature
Idiomas
French - C2
English - C1 (C2 exam in November 2019)
Portuguese (maternal language) - C2
Spanish - A2
Informações Adicionais
Artistic skills
▪ Creative writing ▪ Digital photography ▪ Plastic expression
Computer skills
▪ Good domain of UNIMARC library cataloguing software acquired in professional context; ▪ Good domain of Illustrator and Photoshop software from Adobe acquired by training at Formabase and at Instituto Português de Fotografia; ▪ Good domain of Microsoft Office software (Word, Excel and Powerpoint) acquired in professional context and by training at NHK.
Other skills
▪ Course of fire fighting by the National Fire School; ▪ First aid course by the Red Cross; ▪ Psychosocial support course in crisis’ situations by the Red Cross.
Curriculum relacionados