Advisor

-Main point of contact between client and operation: management of cases provided by Head
Office: management of their distribution to available agents, providing solutions for the issues
encountered and making sure both member and client are happy with the solution.
- Manage complaints, overbookings, force majeur situations (all sensitive and urgent issues)
within the time limits.
- Handling refunds after a thorough examination of the case (checking if member is entitled to
refund and if all parties were contacted and are aware)

Customer support for Secret Escapes
- Online bookings,
- Pre stay, in resort and post stay related issues
- Backlog - handling high amounts of incoming emails

Recruiter for quantitative market studies
- Selection of participants (baring in mind the profile requested by the
client)
- Questionnaire creation