_29_03_2023

All tasks related to the O2C process.

✓ Global application of trade terms in Local Cluster IBERIA.
✓ Customer master data manager and Customer segmentation 
for the 2 brands adidas and Reebok.
✓ Harmonize the Iberia cluster procedures according to several
global initiatives.
✓ Internal controls by validating that all the claims are approved
as a matrix and giving final approval to end the claim.
✓ Improve Procedures and automatization solutions
✓ Implement new solutions such as Assist and Hight Radius cloud 
environment platforms and Sales Force Solu

✓ K-user for SAP AFS for all Commercial areas.
✓ Leverage the usage of B2B platforms by design and apply
initiatives that add value to the end user.
✓ Customer Data Management for all brands and Portugal 
departments.
✓ Responsible to analyze all petitions to open online Stores 
according to global e-commerce policy.
✓ Front and back office of special accounts such as Holmes 
Place, Sport Lisboa e Benfica, Solinca, Fitness Hut, Clube VII. 
And all B2B transactions.
✓ Responsible for conflict-solving direct to consumers.

✓ Manager a team of 4.
✓ Credit Control and support to all internal/external stakeholders 
including all O2C processes and negotiation and service control of 
Logistic providers. (DHL, AZKAR, UPS)
✓ K-user of SAP- AFS for all Commercial rea
✓ Making that global policies are met.
✓ K-accounts back office and solutions to business cases.

✓ All O2C procedure. Returns and claims procedure. Master 
data.

✓ Prepare goods to be delivered to
Customer. 
✓ Receive and stow cargo.
✓ Inventories procedures.

Business Management 

Gradution on Strategic HR Managent. Focus on the new ways of organization models and all the tools for effective management of teams.

Gradution on Strategic HR Managent. Focus on the new ways of organization models and all the tools for effective management of teams.

Advance Programs to achieve changes in the organizations. Special focus on Leadership.

Advance Programs to achieve changes in the organizations. Special focus on Leadership.

Area of studies Economy