WAREHOUSE AND DISPATCH COORDINATOR

About Established in , Crew à la Mode is an apparel and lifestyle agency, supplying luxury performance clothing and lifestyle solutions for super yachts, private aviation, hotels, villas and private residences.
From our Head Office in London, our project management team source luxury yacht crew clothing and uniform from core suppliers, with our offering extending to our consciously produced in-house luxury crew clothing range CALM by CREW, which is distributed from our EU warehouse in Portugal.
The Warehouse & Dispatch Coordinator will coordinate logistics, managing transportation providers, and overseeing export operations, ensuring compliance with international shipping regulations and customs requirements.
Should also ensure compliance with deadlines, quality standards, and international shipping regulations.
Proficient in ERP systems and knowledgeable as well as customs and trade compliance.
Focused on cost optimization, operational efficiency, and delivering high-level service to both internal and external stakeholders.
/ Why Work For Us As a fast-growing company we strive to offer growth-potential as well as a number of staff benefits.
/ Responsibilities.
Shipments & Global Logistics Define strategies to improve shipping and global exports working alongside operational teams.
Manage the logistics and shipping process, ensuring the Client Services team are informed and able to process orders to successfully deliver shipments.
Enhance and develop systems to ensure requirements are met and improvement strategies delivered.
Manage import/export documentation, customs compliance and tracking systems to provide real-time updates on shipments.
Optimise shipping routes to minimise costs and delivery times while ensuring high service levels.
Review and recommend enhancements to data to ensure documentation and commercial invoices meet shipping and export requirements.
Develop relationships with shipping providers to negotiate favourable rates and enhance delivery efficiency.
Keeping the system up to date with shipping costs.
Invoice clients accurately and promptly for shipping costs, coordinating with internal teams to ensure transparency and alignment with client agreements.
Report any problems with customs, lost boxes, failed deliveries to the client team and file claims with couriers.
File claims for any lost boxes/goods, and establish the root cause of issues to prevent problems re-occurring.
GENERAL DUTIES Goods In &#; Unloading goods from couriers/factories &#; Count and check each item received from all ranges against packing lists from suppliers (production, purchasing) or clients (returns).
(quantities, sizing item description, style, colours) &#; Record and communication with the London team about all the Goods In activities.
Goods Out &#; Shipments checking against delivery notes for clients.
(quantities, sizing item description, style, colours) &#; Communication with London team about all the shipments checking (discrepancies, box count).
&#; Shipments preparation.
(labels, documents, weights) &#; Shipments loading / Skills 2+ years experience in warehouse and logistics management, preferably in the fashion, retail, or luxury goods sector.
Fluent in English, both written and spoken.
Works well under pressure, creating new ways of working to drive continual improvement.
Experience with shipping and courier services, including international logistics and exporting.
Cost Control & Budgeting – Experience managing logistics budgets, analysing shipping costs, and implementing cost-saving strategies.
Customer Service Orientation – Focused on delivering high service levels to internal teams and external clients through timely, accurate shipments.
Proficiency in warehouse management software and Google Workspace.
Excellent organisational and problem-solving skills.
Ability to work independently and as part of a team in a fast-paced environment.
Strong communication skills with all stakeholders in the company.
Sent CV.
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