TRUST AMP SAFETY INVESTIGATOR ROMANIAN

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy.
They areseeking to onboard aTrust & Safety Investigatorto join their teams in Lisbon and to support a majortechnology company that provides mobility services vehicle andscooter rentals car sharing and food delivery services.
Position.
Trust & Safety Investigator Location.
Lisbon Portugal Employment type.
Fulltime Schedule.
hanges weekly 8 hours shifts with breaks 5 times per week Monday to Sunday 24/7 Remuneration.
Base salary.
DUTIES AND RESPONSIBILITIES.
Review and assess escalated cases for potential policy violations or safety concerns Respond to clients customers inquires via phone helpdesk and live chat Perform outbound calls during the investigation to collect proofs of their complains from drivers and customers Provide excellent customer service to riders and drivers addressing inquiries and concerns effectively including but not restricted to critical safety cases demonstrating a great sense of empathy Handle Clients customers complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions Make informed decisions based on the analysis applying established policies and guidelines Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information.
REQUIREMENTS.
C1C2 levelof Romanian language and B2 English both oral and written The ability to thrive in a dynamic teamfocused and structuredenvironment An ability to make decision based on rules and policies A passion for helping others achieve results An ability to handle potentially stressful situations.
OFFER.
22 days of holiday Relocation support with flight costs reimbursement and a single room in a shared apartment Temporarycontract for 12 months permanent after 2 years Weekly rotating shifts covering operating hours fromMonday to Sunday 24/7 Private health insurance Support of employees experienced in helping relocating colleagues Free Portuguese classes Partially compensated two weeks long training Water sport activities soft trekking and more A dynamic and creative team with positive and friendly atmosphere