TRANSVERSAL PRODUCTION CONSULTANT

Position Description.
CGI is looking for a Transversal Production Consultant to join our team.
Your future duties and responsibilities.
• The goal of the Application Production team is to prepare a suitable application’s environment and maintain it up and running providing an effective, responsive and proactive level of support.
Responsibilities.
• Technical support of all the environments hosting client’s applications, both locally developed and third parties internally hosted; • Ensuring the specialist support to the IT development and Application Support team • Manage applications migrations/re-hosting; • Coordinate the change management for all the applications in scope; • Collaborate to the changes on the infrastructure hosting the applications in scope; • Contribute to global/local strategic projects.
Main Activities.
The candidate.
• Is responsible for deploying application by setting up the environments according to client’s standards, troubleshooting and produce accurate documentation; • Needs to be flexible and adaptable as well as having a broad technical hands-on knowledge of different application technologies and enterprise infrastructure (cloud); • Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc.); • Adopts global and departmental guidelines, IT best practices and IT Security recommendations; • Define tactical solutions to resume processes as quick as possible; • Contribute to solve incident and find out the root cause; • Guarantees the on-call availability during the required time windows or at the weekend for extraordinary activities; • Perform regular reviews of scripts before UAT phase; • Perform a regular report to Project Manager/Technical Leader of server and application points to improve; • Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts); • Perform a capacity planning for projects at least once a year; • Provide support to projects regarding definition of solutions; • Participate on the standardization of practices; • Participate on the validation of migrations done of servers instances; • Participate on the evolution of servers tools.
Attitude.
• At least 10 years-long experience; • Teamwork attitude.
work cooperatively toward a common objective; • Accuracy.
manage details to fully achieve required objectives and safeguard the context • Stress management and self-control.
be able to switch quickly from one topic to another, handle multiple incoming enquiries, control the external pressure without losing clear thinking; • Problem solving.
consider issue by gathering relevant information, analysing data, evaluating alternatives to find out tactical solutions; • Strong analytical skills.
break down problems into components by identifying relevant issue and recognizing connections; • Responsiveness.
promptly address needs based on understanding their priorities and constrains; • Autonomy.
manage own work in order to take the appropriate actions; • Proactivity.
be able to anticipate issues or new technical requirements thus addressing to the appropriate teams/colleagues".
Main Tasks.
• Support the business in their IT needs and understand the business workflows and scenarios; • Maintaining a proper coverage in their designated shift; • Voluntarily picking up work and tasks as received over email, phone or in person; • Provide business, team members and other project/task partnering teams updates on the issue/task/project; • Understand the underlying issue and the associated patch fix/release and identify systemic issue; • Contribute towards better post-release checkouts; • Improving day to day tasks by writing scripts and automate tasks that are procedure oriented; • Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team.
Required qualifications to be successful in this role.
Technical Skills.
• First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development/support; • At least 10 years’ experience in a similar position; • File Transfer (open protocol, sftp, ftp and proprietary protocol) (cft) • Relational database concepts’ knowledge; • General IT infrastructure knowledge; • Particular knowledge and experience with RedHat Linux with Windows, UNIX, WAS, SQL, (Microsoft Sql & Oracle Sql); • Windows (power shell, active directory, Event logs,…); • network concepts, balancer, https certificates; • Application Performance Monitor (Dynatrace preferable); • SYS ADMIN; • Experience with system scripting; • Good understanding of the ITIL norm especially Incident, Change and Request Management and practices; • ANSIBLE & DEVOP.
Language Skills.
• English (Mandatory) • French is a Plus Soft skills.
• Good communication skills • Autonomous and proactive person • Team player • Think out-of-the box and come up with new ideas/ improvements for the processes • Organizational Skills Skills.
Ansible DevOps ITIL Oracle SQL Developer SQL Unix What you can expect from us.
Insights you can act on While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.
We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of.
This has been our Dream since , and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings.
We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities.
As an equal opportunity employer, we empower all our members to succeed and grow.
If you require an accommodation at any point during the recruitment process, please let us know.
We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.