TECHNICAL SUPPORT ENGINEER - AZURE NETWORKING

Descripción del puesto.
With over employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture.
Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.
In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success.
As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues.
This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
* Response and Resolution.
You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
* Readiness.
You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
* You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
* Product/Process Improvement.
You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements Requerimientos del candidato/a.
Required Qualifications.
* Must have hands on multi years experience in technical support, technical consulting experience, or information technology services.
* Strong knowledge and understanding of TCP, IP protocols and OSI model.
* Experience with Infrastructure, Network Administration.
* Expertise troubleshooting large Network Environments and familiarity with packet sniffers.
Wireshark or Network Monitor, Message Analyzer * Fundamental awareness of Private, Hybrid, Public Cloud, OS.
Windows and, or Linux, Virtualization of SDN technologies * Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP, s, MPLS, BGP, Layer3, Layer2.
* Hands-on experience of Proxy and Firewall.
Language Qualifications.
English Language.
confident in reading, writing and speaking.
Portuguese OR Spanish Language.
fluent in reading, writing and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.
These requirements include, but are not limited to the following specialized security screenings.
Microsoft Cloud Background Check.
This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work