SPA EXPERIENCE COORDINATOR PART-TIME

Job Description For Spa Experience Coordinator Part-Time(HOZ) in Berkeley,United States.
Hotel NameCompany Description Why work for Accor? We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality.
Discover the life that awaits you at Accor, visit https://careers.
ccor.
om/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Greet guest with a positive tone and use of surname (example.
Mr.
Jackson, Ms.
Smith).
onsistently practice the Claremont Five-Star service standards with each guest.
unch in and out on time clock; no more than (15) minutes before or after shift.
Punch out for lunch breaks as well.
nsure that the guest has a full understanding of the service and is comfortable with the process.
Additionally, verifying package components with each guest.
nteract with guests in a friendly, service oriented manner.
ccurately input reservation data into computer providing complete client file.
Confirm date, times, appointments and 48 hour cancellation policy.
espond to guest emails as soon as possible within 24 hours.
espond to KIPSUs upon receipt.
fficiently retrieve all voice mail messages and return calls within two hours.
aily read departmental updates being responsible for all information.
Inform manager of unsafe equipment, practices or guest reactions.
efrain from discussion of politics, salary or company information in public areas.
onsistently ask each guest if they have a preference of gender for their massage provider.
esponsible to consistently log in with own individual code.
ccurately and completely handle all cancellations.
rrive for your shift in uniform with name badge looking clean and professional.
ttend all scheduled staff meetings.
romote sales of treatments with a priority to upselling and suggestive selling to the guest.
ommunicate supply needs to appropriate manager in writing.
nowledge and ability to process gift certificates including daily balancing accounting procedures.
esponsible for dusting and organization of workspace and department.
roblem solving for guests or provider staff in taking care of a service.
onfirming with each guest the 48 hour cancellation policy and a full charge will occur if they do not arrive.
ll reservations including gift certificate are to be booked with a credit card guarantee.
n conclusion of the reservation, confirm with each guest appointments and times for each service.
nsure each guest is knowledgeable of the spa including use of the sauna, steam, whirlpool, lunch, pool, and fitness as appropriate.
nswer telephone with proper, courteous identification greeting within three rings.
nderstanding and ability to perform department opening and closing procedures.
cheduling treatments and packages for guests with accuracy and consistency.
andling guest complaints and problem solving as necessary.
nowledgeable of spa services and wellness programs.
onfident, aggressive selling skills which include; asking for the sell and overcoming objectives.
erform requested duties of spa operations manager as needed.
ourly Rate.
$ Gross per Hour Qualifications Previous experience is an assetHigh school diploma.
ashier, computer, hotel/spa experience preferred.
wo-year customer service related experience required.
riendly, energetic, dependable and customer oriented.
ust be very detail oriented.
bility to work with a variety of staff and management in a cooperative manner.
kill to handle multiple tasks instantaneously.
bility to work with fellow staff members in a close and shared work environment while remaining individually focused on work.
isa Requirements.
Must provide proof of eligibility to work in the United States.
Additional Information All your information will be kept confidential according to EEO guidelines.