SERVICENOW DEVELOPER

Company Description We are dentsu.
We team together to help brands predict and plan for inspiring future opportunities and create new paths to growth in the sustainable economy.
Our global agencies and people are the elite in their field, part of a team designed to mobilise according to your unique needs, for truly integrated solutions.
Carat, Dentsu Creative, dentsu X, iProspect and Merkle.
We Dream.
We Do.
We Deliver.
Merkle is a data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices.
Our heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that inspire hyper-personalized marketing strategies.
Job Description Main tasks You will manage the general support, administration, and maintenance of the ServiceNow platform and associated applications.
You will perform daily support and maintenance, work with the functional team to develop solutions in ServiceNow CSM, and coordinate support and development efforts within the admin team.
You will work with the ServiceNow functional team to build requested items and tasks, using workflows to manage processes from the customer to the fulfillment teams.
You will develop training plans for end-users and customizing the platform to meet evolving organizational needs.
You will develop, configure, and improve core and custom applications and work directly with end-users to resolve support issues.
You will also monitor the health, usage, and compliance of ServiceNow and develop system integrations and process automation.
You will have to create and configure business rules, UI policies, UI actions, client scripts, and ACLs.
You will have to create and configure notifications, UI pages, UI macros, script includes, formatters You will guide development of ServiceNow modules to help leaders measure project success by capturing data related to Cost, Schedule, Quality, and Effectiveness.
Lastly, you will coordinate application and platform upgrades, load, manipulate, and maintain data between ServiceNow and other systems, and create ServiceNow reports and dashboards.
Qualifications Minimum 2 years of hands-on experience with ServiceNow, especially Customer Service Management, Flow Designer and Integration Hub Experience translating process designs (BPMN) into workflow solutions in ServiceNow Configure and extend (coding) ServiceNow capabilities And shape the design of ICRC's ServiceNow solution, Experience with ServiceNow Robotic Process Automation, Document Intelligence, App Engine a big plus ServiceNow System Administrator Certification is preferred.
Knowledge of technical architecture activities Use Microsoft Windows and tools Very good written and spoken English, ability to work and communicate in this language with ICRC support and other remote contacts (providers and editors), through video conferencing (French is a plus) Additional Information We do not sponsor work visa.
For those who don't have Portuguese documents (NIF and NISS), we suggest you to search for more information at local country Social Security entities, and on SEF (Serviços Estrangeiros e Fronteiras), for possible roles in Merkle Portugal.
Benefits and perks.
The latest Technology & Latest IT tools Software-house environment Agile and Flexible working hours Hybrid work system (remote friendly) Digital nomad policy Focus on career development Health insurance (also included for the household) Mental health support Volunteer experiences and sustainable mindset 25 vacation days + 3 wellness days per year Beers (after 6pm), foosball, and ping-pong! #workhardplayhard Free breakfast every second Monday of the month Employee discounts Team & Company events Inclusion & Diversity We value the strength diversity brings to our business and are working to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community's race and gender equality campaigns.
We are happy to discuss all flexible and agile approaches to working for all our roles – we can't promise we will offer you everything you want or need but we do promise to discuss it with you openly and honestly.
If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.
#LI-Hybrid"