SENIOR FUNCTIONAL/BUSINESS ANALYST – HELP DESK-TOP SECRET CLEARANCE REQUIRED

Position Description.
CGI is seeking a Functional/Business Analyst to join our team supporting a federal client in utilizing and maximizing their investment in their financial, procurement, asset management, and travel systems to further their government missions and improve operational efficiency.
The candidate will be client-facing and assist our clients in their day-to-day activities using the Momentum Financials/Acquisition ERP solution.
As the first line of support, the team works directly with the client on incident intake, issue resolution, training support, knowledge management, functional testing, and preparing for system upgrades and releases.
Your future duties and responsibilities.
Provide day-to-day management customer support team to ensure customer service is timely and accurate, in accordance with client procedures Intake requests and incidents from a variety of channels including phone, e-mail, in person.
Diagnosing issues by leveraging knowledge bases, documentation, previous incidents, other online toolsets, and by reaching back to subject matter experts Responding to users with resolutions to issues Tracking user issues and identifying trends to help inform new training needs Identifying applicable Frequently Asked Questions (FAQ) guides, training references, and other knowledge resources for users when providing issue resolutions, and creating and updating these documentation sources Troubleshooting end user issues by recreating the issue in non-production environments and testing the functionality Required qualifications to be successful in this role.
Minimum 3 years of experience supporting back office or enterprise systems US Citizenship Ability to provide exceptional customer service Analytical skills for troubleshooting issues Excellent communications skills, oral and written Desired.
Knowledge of Momentum Financials/Acquisitions or similar ERP product Knowledge of SQL and willingness to troubleshoot back-end issues Top Secret Clearance #CGIFederalJob #LI-DD2 CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.
The determination of this range includes various factors not limited to.
skill set level; experience and training; and licensure and certifications.
CGI typically does not hire individuals at or near the top of the range for their role.
Compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range is $.
Skills.
Help Desk/IT Services Knowledge Management Communications Management What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities.
If you need an accommodation to apply for a job in the U.
., please email the CGI U.
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Employment Compliance mailbox at .
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Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.
.
are contingent upon the ability to successfully complete a background investigation.
Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.
CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.