SE - IPC ANALYST
Descrição da oferta de emprego
1)Incident Manager Establishing & Issuing Customer & CGI communications Communicate status and act as the central communication point Interlock with the technical teams for incident resolution Ability to get the right support team based on the incident Perform escalation to ensure quick resolution of the incident Engagement of Third Parties Drive innovative and 'out of the box' thinking within the technical teams Input into Major Incident Review Input into Major Incident Report Briefing the relevant parties 2)Problem Management Establishing & Issuing Customer & CGI communications Communicate status and act as the central communication point Interlock with the technical teams for problem resolution Ability to get the right support team based on the incident Perform escalation to ensure quick resolution of the problem Engagement of Third Parties Drive innovative and 'out of the box' thinking within the technical teams Drive RCA determination within the shortest possible time or as per client contract Track open preventative actions to drive permanent closure of the tickets.
3)Change Management Establishing & Issuing Customer & CGI communications Communicate status and act as the central communication point Interlock with the technical teams for Change implementation Ability to get the right support team based on the change request Track changes to closure and documenting any failed change via post implementation reviews Conduct post implementation reviews for failed changes Conduct Change management meetings / CAB / ECABs maintain change calendars and ensure we do not have conflicting changes on the same CI at the same time communicate the impact of the change to all relevant teams to avoid unnecessary incidents Engagement of Third Parties Skills.
Change Management Incident Management ITIL Problem Management What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Detalhes da oferta
- CGI
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 25/04/2024
- 24/07/2024
Our client is looking for a german or dutch video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if the answer is yes, then you must start your career with a global company......
Our client is looking for a dutch video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if theanswer is yes, then you must start your career with a global company working......
Our client is looking for a german video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if theanswer is yes, then you must start your career with a global company working......
Maintain documentation of security incidents... collaborate with incident response teams... as a soc analyst, you'll safeguard digital landscapes, detecting and mitigating cyber threats for our clients... analyze and investigate potential threats... strong communication skills......
We are looking for a sap bo – reporting and data analyst with the following requirements: requisitos do trabalho • extraction and analysis of data from various sources;• participation in the data delivery process with the entire delivery environment;• import (incl... equação it is a company focused on......
Se gostas de relacionar-te com clientes e ambicionas trabalhar numa empresa que dá valor ao desenvolvimento profissional, formação e planos de carreira personalizados, candidata-te e junta-te ao estilo de vida #stepers! função: funcional - analista (analyst) o que procuramos: experiência e gosto pela......
Se gostas de relacionar-te com clientes e ambicionas trabalhar numa empresa que dá valor ao desenvolvimento profissional, formação e planos de carreira personalizados, candidata-te e junta-te ao estilo de vida #stepers! função: funcional - analista salesforce (salesforce analyst) o que procuramos:......
Create detailed documentation... ability to bridge the gap between technical and non-technical teams... excellent communication and interpersonal skills... proficiency in tools like excel, jira, etc... outros dados de posição #getready to meet with us! excited? apply with your cv in english/portuguese......
Operational management · create knowledge articles to document software patch deployment and remediation tasks... you will also assist in maintaining update collections by completing moves, adds, and changes per client request... attention to detail, the ability to comprehend technical release notes......
Fluent in english (at least b2 level) able to cover shift rotation excellent communicator with highly developed interpersonal skills quick learner and adaptable to learn new processes, concepts, and skills excellent organizational and time management skills analytical mindset with strong attention to......
