SAP BASIS
Descrição da oferta de emprego
Asenium’s success is due to our consultants and our commercial teams, who work in harmony with our clients to carry out the projects, respecting the delivery objectives previously defined.
In this scope, we’re searching for a SAP Basis specialized in Client delivery for a client based in Portugal.
Requirements.
Proven track record in managing client engagements.
Customer orientation with a focus on relationship-, expectation- and de-escalation management.
Understanding of SAP Basis, system migration and/or functional SAP application knowledge.
Understanding of technical infrastructure and virtualized system landscapes.
Knowledge of IT trends, their impact on business strategies, and client strategy and service portfolio.
Ability to work effectively as a virtual member of a dynamic and dispersed team SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial English fluency Portuguese and/or Spanish fluency Responsibilities.
Owning and growing clients and act as the voice of the client.
Accountable for entire client’s engagement and deliver as per contract scope and in line with customer expectations.
Set up a proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
Act as a (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
Ensure seamless alignment across internal and external stakeholders.
Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
Support the positioning of additional ECS offerings and support contract renewal in alignment with sales and presales teams.
Share knowledge across CDM community Additional information.
Type of vacancy.
Remote Candidates have to be in Portugal Start.
Asap Long term duration If interested, please send your resume (in English) and salary expectations.
Detalhes da oferta
- ASENIUM CONSULTING
- Indeterminado
- 16/02/2023
- 28/05/2024
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