SAAS OPERATIONS MANAGER

Position Description.
CGI’s Credit organization is seeking a SaaS Operations Manager who will be responsible for ensuring the SaaS operations run smoothly and efficiently, while meeting pre-defined SLA’s.
The SaaS Operations Manager is accountable for delivering and driving DevOps changes across the organization and driving efficient, scalable SaaS operations.
This position requires frequent travel to Knoxville, TN and can be located within proximity of any U.
.
CGI location and the work schedule is Eastern Time.
Future duties and responsibilities • Manage, optimize, and maintain SaaS operations within the Credit organization.
• Ensure smooth operation, scalability, and continuous improvement to the SaaS platform • Lead a team and foster a culture of innovation and collaboration • Determine KPIs for the adoption, usage, and response for the SaaS Operations.
Delivers reports to stakeholders.
• Evaluate and monitor SaaS operations, aiming to reduce any redundancy and bring out the cost-effectiveness.
• Proactively identify and implement opportunities for automation, streamlining operations and improving efficiency • Work closely with product owners and engineers to ensure alignment between business objectives and technical execution, while advocating for sound technical decisions • Monitor and analyze system performance, proactively identifying and resolving potential issues • Stay up to date on the latest trends and technologies in the SaaS and DevOps landscape Your future duties and responsibilities.
Future duties and responsibilities • Manage, optimize, and maintain SaaS operations within the Credit organization.
• Ensure smooth operation, scalability, and continuous improvement to the SaaS platform • Lead a team and foster a culture of innovation and collaboration • Determine KPIs for the adoption, usage, and response for the SaaS Operations.
Delivers reports to stakeholders.
• Evaluate and monitor SaaS operations, aiming to reduce any redundancy and bring out the cost-effectiveness.
• Proactively identify and implement opportunities for automation, streamlining operations and improving efficiency • Work closely with product owners and engineers to ensure alignment between business objectives and technical execution, while advocating for sound technical decisions • Monitor and analyze system performance, proactively identifying and resolving potential issues • Stay up to date on the latest trends and technologies in the SaaS and DevOps landscape Required qualifications to be successful in this role.
• 6+ years' experience in a technical operations or DevOps role within the SaaS industry • Proven track record of leading and managing high-performing technical teams • Strong understanding of cloud computing.
• Proficient in managing SaaS applications and infrastructure.
• Ability to analyze data, monitor usage patterns, and identify optimizing opportunities.
• Adapt to new software and technologies.
• Strong analytical, written, and verbal communication skills and prior experience communicating with senior levels of management.
• Willing to travel as required, approximately 25% *CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.
The determination of this range includes various factors not limited to.
skill set level; experience and training; and licensure and certifications.
CGI typically does not hire individuals at or near the top of the range for their role.
Compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range is $.
CGI anticipates accepting applications for this position through June .
At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company.
CGI’s benefits include.
• Competitive base salaries • Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category • 401(k) Plan and Profit Participation for eligible members • Generous holidays, vacation, and sick leave plans • Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment; • Back-up childcare, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more #LI-TM2 #DICE Skills.
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., please email the CGI U.
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.
are contingent upon the ability to successfully complete a background investigation.
Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.
CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
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However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.