ROOMS OPERATIONS MANAGER

Job Description For Rooms Operations Manager(HOZ) in Bellevue,United States.
Job Number Job Category Rooms & Guest Services OperationsLocation W Bellevue, NE 5th Place, Bellevue, Washington, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYSupports the successful execution of all operations in the hotel operations departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff.
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Ensures that standards and procedures are being followed.
ANDIDATE PROFILEEducation and Experience• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional areaCORE WORK ACTIVITIESSupporting Rooms Operations Team• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.• Assists in ensuring that the team has the capabilities to meet expectations.• Assists employees in understanding guests ever-changing needs and expectations, and exceeding them.
upporting Property Rooms Operations Function(s)• Follows property specific second effort and recovery plan.• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.• Takes proactive approaches when dealing with employee concerns.• Extends professionalism and courtesy to employees at all times.• Communicates/updates all goals and results with employees.• Assists/teaches the team scheduling against guest and hours/occupied room goals.• Performs hourly job functions as needed.
anaging and Monitoring Activities that Affect the Guest Experience• Provides excellent customer service by being readily available/approachable for all guests.• Takes proactive approaches when dealing with guest concerns.• Extends professionalism and courtesy to guests at all times.• Responds timely to customer service department request.• Ensures all team members meet or exceed all hospitality requirements.
ssisting in Managing Profitability• Assists in performing required annual Quality audit with GM & RD.• Ensures a viable key control program is in place.• Understands financial statements, sales and activity reports, and other performance data.
he hourly pay range for this position is $ to $.
In addition, the position is eligible for an annual bonus.
This position offers coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Employees will accrue hour for every hour worked to be used toward PTO/Vacation/Holiday/Sick.
arriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels mission is to Ignite Curiosity, Expand Worlds.
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If you are original, innovative, and always looking towards the future of whats possible, welcome to W Hotels.
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Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.