RECEPTIONIST (H/M/X)

We believe in creating welcoming, fun and inspiring environments for our guests and team.
We pride ourselves on being a team of globally minded, genuinely caring and friendly individuals.
It’s these values coupled with our unquenchable passion for service which created the unique culture that is TCH.
We need a Receptionist (rotating schedule) to join our team in Lisboa for a full-time job, 5 days a week.
Job description.
– Maintain a friendly, cheerful and courteous demeanour at all times.
– Use suggestive selling techniques to sell rooms/beds and promote other services of the hostel.
– Assist in registering guests and assigning rooms/beds.
– Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
– Build strong relationships and liaise with all other department’s especially housekeeping, maintenance & reservations.
– Performs other duties as assigned, requested or deemed necessary by management – Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures.
– Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
– Maintain the cleanliness and neatness of the front desk area.
– Run the day end / night audit & police report.
– Work closely with the Financial Department to ensure accounting coherence.
– Availability for a rotating schedule.
– Maintain fluid communication with the different departments.
– Answering calls and e-mails.
– Respond to customer queries, concerns and complaints.
Essential studies and experience required.
– Studies in Tourism and/or professional training in tourist accommodation management.
– Proficiency in Microsoft Office (Word, Outlook, PowerPoint…).
– Native Portuguese speaker.
– High level of English is essential.
– Knowledge of other languages would be an asset.
– Knowledge of the MEWS programme highly valued.
Qualities.
– Good team player.
– We are looking for people who are attentive and have excellent customer service skills.
– You are communicative.
– Motivated and committed to your work.
Please send your CV and subject (Receptionist full-time Lisboa).