NIGHT DESK CLERK (PART-TIME)

Job Description For Night Desk Clerk (Part-Time)(HOZ) in Nashville,United States.
Additional Information.
This hotel is owned and operated by an independent franchisee, North Point Hospitality.
The franchisee is a separate company and a separate employer from Marriott International, Inc.
The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.
If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International, Inc.
escriptionSUMMARY.
s part of our team, the Night Auditor will work on a rotating basis in some or all of the areas of the Front Office, including Reception, Cashier, Telephone and Accounting.
He/she will respond to guest needs and take appropriate action to ensure a positive guest experience.
ssential Functions.
egisters guests.
hecks out guests and settles accounts.
rovides general information to guests (i.
.
directions, restaurant hours etc.).
alances and audits all Front Office postings and settlements.
pdates daily checklist and guest history.
alances all credit cards, direct bills, and miscellaneous charges from all shifts.
loses the food and beverage point of sale system and balances all room charges from outlets.
tarts close-out process; prints and distributes Night Audit Report Packets.
onsistently provides exceptional customer service by exceeding guests expectations.
akes ownership of all guest complaints and rectifies the complaints quickly and efficiently.
ommunicates information regarding guests' needs to other team members and departments.
lease note that this description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time, with or without notice.
ualifications and Skills.
t least 1 year in a hotel or a related field.
Hight school diploma or equivalent.
Basic knowledge of accounting principles.
Proficient in Windows, Excel, Email and Word.
trong problem solving and troubleshooting abilities.
ffective communication skills.
bility to work independently with minimal supervision.
apable of handling high pressure situations and maintaining composure.
lexible rotting schedule and ability to attend mandatory meetings.
ork Environment.
Professional work environment requiring professional or uniform dress; high level of verbal and written communication required with both internal and external customers.
hysical Demands.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:• Frequent use requiring close vision, repetitive motion; bending; frequent standing, walking, reaching, occasional lifting up to 10 lbs.
ore Competencies.
All North Point Hospitality employees are expected to exhibit the following behaviors in performing their job duties:•Professionalism• Ability to delight guests by anticipating needs and responding in a friendly, helpful manner• Consistently caring and respectful attitude toward internal and external customers• Act as gracious host to all guestsBenefits.
mployer subsidized medical insurance plansVision & DentalVacation / Holiday pay401k and Roth Retirement Savings programsEmployee Wellness ProgramFree access to financial education platformEmployer-paid Accidental Death and Dismemberment InsuranceTravel discounts on room rates and food/beverage purchases through the hotel brandFlexible Spending AccountGroup Life Insurance for spouse and/or childrenCritical Illness CoverageShort Term Disability InsuranceAbout North Point Hospitality Group.
ounded in , North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA.
Our philosophy centers around developing upscale, brand-defining hotels in prime markets, partnering with industry leaders such as Hilton and Marriott.
With a proven track record, North Point and its affiliate companies have developed 29 hotels from the ground up with a total investment over $540 million.
The company currently owns and operates 8 hotels in the southeast, including 7 Hilton and Marriott brands.
An additional 6 hotels are either under construction or in active development.
his company is an equal opportunity employer.
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