IT SOLUTION MANAGER
Descrição da oferta de emprego
Your tasks * Accountable for the overall service delivery * Drive technical innovation and optimization * Responsible for the change coordination (and implementation) for respective services * Ensure efficient problem management process for respective services * Ensure that the current and future service requirements of customers are identified, understood, and documented in SLA and SLR documents * Negotiate and agree on levels of service to be delivered to the customer (either internal or external), formally documenting these levels of service in SLAs * Ensure that service performance reviews are scheduled, regularly carried out with customers, and are documented with agreed actions * Contract- and License-Management * Recommend appropriate technology solutions which ensure that the system functions fulfil the customer requirements and that the selected solutions can be quickly and fast integration with the existing business environment * Run a sustainable demand management process, including budget control * Hierarchical point of escalation * Primary contact for all customer requirements * Manage the involved providers Read more Read less Your profile * Master's Degree in Information Technology, Computer Science, Engineering, or similar fields * Profound experience of at least three years in IT Service Management and Project Management * Outstanding skills in communication, presentations, and a team player * Willingness to travel (15% of the time) to support knowledge transfer and global coordination of activities * Functional leadership experience in Service & Project Management * Experience in budget management for services and projects * Low code platform (Mendix) Knowledge Read more Read less Our offer If you meet the requirements you will hear from us in 15 days Ready to drive with Continental? Take the first step and fill in the online application.
Ready to drive with Continental? Take the first step and fill in the online application.
Read more Read less About us Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods.
Founded in , the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation.
In , Continental generated sales of EUR41.
billion and currently employs around people in 56 countries and markets.
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Detalhes da oferta
- Indeterminado
- 07/05/2024
- 05/08/2024
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Uniksystem will process it as well as the attached documents within the scope of this and future recruitment and selection processes... we are proud to be part of joyn, an international group of it companies with over 20 years of business experience, with projects in more than 14 countries......
· valider le choix de la ressource proposée, en lien avec le manager... qualités relationnelles... · traiter les demandes diverses des agences... environnement multiculturel... réceptionner les demandes de besoins en personnel intérimaire... prime de cooptation... · emettre le bon de commande auprès......
· valider le choix de la ressource proposée, en lien avec le manager... qualités relationnelles... · traiter les demandes diverses des agences... environnement multiculturel... réceptionner les demandes de besoins en personnel intérimaire... prime de cooptation... · emettre le bon de commande auprès......
· valider le choix de la ressource proposée, en lien avec le manager... qualités relationnelles... · traiter les demandes diverses des agences... environnement multiculturel... réceptionner les demandes de besoins en personnel intérimaire... prime de cooptation... · emettre le bon de commande auprès......
· valider le choix de la ressource proposée, en lien avec le manager... qualités relationnelles... · traiter les demandes diverses des agences... environnement multiculturel... réceptionner les demandes de besoins en personnel intérimaire... prime de cooptation... · emettre le bon de commande auprès......
· valider le choix de la ressource proposée, en lien avec le manager... qualités relationnelles... · traiter les demandes diverses des agences... environnement multiculturel... réceptionner les demandes de besoins en personnel intérimaire... prime de cooptation... · emettre le bon de commande auprès......
· valider le choix de la ressource proposée, en lien avec le manager... qualités relationnelles... · traiter les demandes diverses des agences... environnement multiculturel... réceptionner les demandes de besoins en personnel intérimaire... prime de cooptation... · emettre le bon de commande auprès......
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