DIGITAL WORKPLACE IDENTITY TEAM LEAD

Pioneering trusted medical solutions to improve the lives we touch.
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.
With around colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring.
Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs.
Group revenues in were over $2 billion.
The company is a constituent of the FTSE 100 Index (LSE.
TEC).
To learn more about Convatec, please visit http://www.
onvatecgroup.
om At Convatec, we’re transforming our business for the better.
Better products.
Better ways of working.
And better ways of delivering for our customers and each other.
We’re aiming for nothing short of excellence.
Join us on our journey to #ForeverCaring as Digital Workplace Identity Team Lead, and you’ll do the same.
Role Summary This senior role within the Engineering team will require a thorough technical knowledge of Active Directory, Okta, Microsoft Cloud technologies and Azure.
You will be responsible for autonomous project delivery work, provide training both in material and sessions to team members and mange some 3rd line escalations.
As a Global Identity Team lead you will act as an escalation point for Identity related incidents and will also have to coordinate team members in projects and daily operations.
You must be an Identity SME and preferably certified.
You will be cool, calm and collected, with excellent communication skills – both written and verbal English - and the ability to work with a multi-national team to ensure product rollouts are a success.
In addition, you will happily mentor others in the team and be an active supporter of ongoing knowledge transfer.
You will also need a natural curiosity for identifying areas for improvement to prevent future problems and present areas of improvement.
You will be globally supporting a diverse user population across 50+ countries, covering office locations, manufacturing sites and remote users.
Ability to manage project work independently as well as operating as part of a larger international team for more complex projects is a must.
In this role, you will be responsible for speedy identity issue resolution, proactive improvements, and have a strong customer first mindset.
You will be part of a globally distributed support team that provides identity stack support for projects, our employees, other technical teams and remaining stakeholders.
Technical skillset • Experience in a similar position on a large multinational company operating under regulated market for at least 5 years.
• UnderGrad/Graduate degree in IT or equivalent experience in Identity, project administration related areas • Experience in people leadership and managing vendor/third parties is a plus • Experience with service administration portals for assigning licenses and monitoring installed software.
• Experience in troubleshooting identity problems, both at the global organizational and technical levels.
• Experience in end-to-end troubleshooting of authentication and authorization.
• Knowledge of software licensing principles, and differences for different countries.
• Knowledge of compliance reporting • Knowledge of Technology.
Okta, Active Directory, Azure AD, Azure B2C, Identity Access Management, Privileged Access Management, Identity Governance and Administration, MS Office, ITIL, Service Now, Confluence and Jira • Ideally formal education and certification in ServiceNow modules and associated business processes (Cobit, ITIL, Prince2, PMP); • Deep knowledge in licensing of major vendors (Microsoft, Okta, Sailpoint, Delinea, etc...).
• Experienced in IT asset management principles and practices.
• Experience in auditing from vendors.
• Experience with SAP preferred.
• Strong Microsoft Office skills, particularly Excel and PowerPoint • Strong communication skills, both written and oral.
• Excellent stakeholder engagement and management skills • Strong Customer and Business focus • English advanced level, both written and spoken • Excellent communication and interpersonal skills • Tenacious problem-solving abilities to see issues through to resolution • Ability to manage conflict and understand others • Languages.
English (fluent), Portuguese is an advantage Duties and Responsibilities • Leadership and people management • Developing and sustaining long-standing relationships with internal business units, teams, stake holders and company-approved vendors.
• Meeting with suitable vendors to assess their products, inquire about their services and communicate any product or service-related concerns.
• Setting and driving strategies independently and taking ownership of projects end-to-end • Maintain Corporate Compliance.
• Reducing Potential Risks.
• Support leadership responsible to coordinate IT Digital Workplace.
• Support Enterprise Architecture team in Identity related topics.
• Evaluate team performance and conduct regular 1.
sessions, appraisals, and coaching.
• Manage team goals, objectives and workloads in an agile manner.
• Support of software purchase contracts and communication with resellers and vendors.
• Accounting for licenses, maintaining related documentation.
• End user licensing and elimination of licensing problems.
• Track monthly compliance reporting and mitigate any non-compliances.
• Administer the assignment and deactivation of software licenses for individuals.
• Tracking contract renewal dates and support renewal processes.
• Update logs, prepare reports and submit to management.
Person Profile • Strong communication skills • Mature attitude towards challenges and problem solving - being able to work with limited guidance and able to determine information needed to resolve more complex issues, • manage pressure effectively and cope well with setbacks • Taking ownership of assigned responsibilities, including self-study/research needed to execute the same • Being able to work to tight deadlines and with switching priorities • Proactive and creative in terms of improving ways of working, • Team player Enthusiastic on motivating and leading teams Our products make a big difference every day.
So will your contribution.
The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives.
It’ll inspire you to deliver to your very best.
And we’ll be right behind you when you do.
This is a challenge more worthwhile.
This is work that’ll move you.
#LI-ND1 #LI-Hybrid Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment.
This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever.
If you’re unsure, please contact us at .
Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment.
This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting.
Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec.
No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.
Thank you.
Already a Convatec employee? If you are an active employee at Convatec, please do not apply here.
Go to the Career Worklet on your Workday home page and View \"Convatec Internal Career Site - Find Jobs\".
Thank you! Convatec is changing.
We’re transforming our business, fueled by a fierce determination to improve the lives of millions more customers around the world.
Our shared focus, and the sheer drive of our people, are giving us real momentum.
They’re also making us a uniquely invigorating place to work.
Join us and, whatever your role, you’ll be pushed and challenged every day.
You’ll be supported too, empowered to spark and drive change where it matters most.
We have a uniquely dynamic, sometimes demanding environment.
But if you’re motivated, and as focused on delivering for patients as we are, it’ll bring the very best out in you.
You’ll never stand still.
And you might just make the biggest impact of your entire career.
If you would like to know how we intend to use your data following your application please refer to our full data privacy policy on the following link.
https://www.
onvatecgroup.
om/privacy-policy/