DESKTOP TECHNICIAN

Position Description.
Would you like to delight our client with innovative solutions to their complex technical problems? These are exciting times for CGI, and we're looking for talent to lead the way with us.
The person who obtains this position will join a dynamic team using a well-established collaborative management method.
We offer an innovative work environment using the latest office technologies such as Windows 10, Office 365, OneDrive and SharePoint Online.
The member will be responsible for the installation and technical support of office equipment for our client.
Our member will provide support, maintenance and troubleshooting for computers, peripherals and software according to the standards established for employees.
Your future duties and responsibilities.
· Ensure contact with employees for incidents.
· Installation, diagnosis, repair, maintenance and upgrade of workstations.
· The person will also be called upon to resolve problems in a timely manner.
· Provide exemplary support to the end user.
· Image workstations for new deployments.
Required qualifications to be successful in this role.
- Windows 10, MacOS - Office 365 suites - iPad and iPhone devices - Knowledge of network principles - Provide technical support, configure and install computers in multiple versions of Windows and MacOS - Resolve technical issues with IT equipment, including printers, servers, network, mobile devices and conference room equipment Education - 3 years' experience as a desktop technician - DEC or relevant computer training - CompTIA A+ certification (optional) - French (mandatory; spoken and written) - Solve the majority of office automation problems independently, with minimal supervision; pass unresolved problems on to a more senior employee - Provide technical support and maintenance for office applications - Create, update, resolve and escalate ticketing system support requests (knowledge of ServiceNow is an asset) - Document, follow up and monitor the problem for resolution as quickly as possible - Provide feedback to internal and external technical support teams - Create and maintain clear documentation on various technical support procedures - Corporate office support experience Human and interpersonal skills.
- Customer service oriented (priority #1) - Professional - Autonomous, able to work independently - Must be able to meet deadlines for deliverables - Team player - Dynamic - Self-starter - Resourceful - Available on call (on rotation) Skills.
Hardware Installation Windows French RTAC (Remote Desktop) What you can expect from us.
Insights you can act on While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.
We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of.
This has been our Dream since , and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings.
We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities.
As an equal-opportunity employer, we want to empower all our members to succeed and grow.
If you require an accommodation at any point during the recruitment process, please let us know.
We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.