DATABANK OPERATIONS SPECIALIST

Descripción del puesto.
Company.
Mercer Description.
We are seeking a talented individual to join our Databank/Style team at Mercer.
This role will be based in Lisbon.
This is a hybrid role that has a requirement of working at least three days a week in the office.
The Databank/Style Team works as a close partner of the Wealth Consulting teams worldwide.
We manage the content of Mercer's proprietary database storing index values, economic data, as well as the content for Style Analytics - global source of Style and Research Analysis for equity funds for Mercer Researchers and Consultants on a global scale.
The team works daily with Mercer users worldwide, ensuring they are provided with accurate, up to date investment data from our platforms.
Daily work involves communication with a variety of colleagues from Mercer offices, teams and seniority all over the world (from Canada to Japan or Australia).
Although strong communication skills are needed, there is a significant part of the work that involves troubleshooting and strong problem-solving skills, all while providing close contact with the platforms internal users and managing expectations.
We will count on you to.
* Resolve and troubleshoot field queries.
* Manage internal client's expectations.
* Monitoring requests efficiently.
* Enhancing project guidelines and focusing on project optimization.
* Support the greater use of Databank within the business (e.
..
Delegated Solutions content).
* Liaise with other Mercer teams to resolve outages or delayed refreshes.
What are we looking for? * Bachelors or Master's in Finance, Economics, Management, Engineering or similar (desirable but not mandatory).
* Understanding of Investments and Finance concepts (desirable but not mandatory).
* Fluent in English (C1/C2 level, verbal and written).
* Ability to work along different cultures and create strong relationships with colleagues.
* Proactivity.
* Strong Communication skills - clear and assertive.
What makes you stand out? * Lean mindset.
* Strong Microsoft Office skills, including Word, Excel and Powerpoint.
* Customer Service mindset.
* Problem-solver, presenting capacity to identify and propose solutions.
* Organizational skills.
Why join our team.
* We help you be your best through professional development opportunities, interesting work and supportive leaders.
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer, a business of Marsh McLennan (NYSE.
MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people.
Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses.
Marsh, Guy Carpenter, Mercer and Oliver Wyman.
With annual revenue of $24 billion and more than colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.
For more information, visit mercer.
om, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment.
We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.
Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person