CX TEAM MANAGER

Who we are at Catawiki we come across exceptional objects such as these every day.
Catawiki is the leading online marketplace to buy and sell special objects.
We offer over special objects in auction every week each reviewed and selected by one of Catawikis hundreds of inhouse experts specialised in Art Design Jewellery Fashion Classic Cars Collectables and many more.
Weve sold 10 million unique items to date and its our mission to become the worlds most popular auction destination for special objects.
Were an innovative pioneering and fastgrowing scaleup.
If you think you can make a difference to our team go ahead and apply.
About the role Catawiki is searching for a motivated and experienced Customer Service Manager to lead a Team in our CX Department.
Your goal will be to provide outstanding customer service to our buyers and sellers by developing effective teams.
To qualify for the role the ideal candidate will have proven experience working in a customer service position with excellent knowledge of the latest industry trends and techniques.
In addition to being an excellent communicator (written and verbal) you will also demonstrate strong leadership and interpersonal skills.
As a Team Manager you will oversee the daily operations of a customer service team.
You are passionate about the Customer and people and you will ensure system and process functionality and productivity.
In addition you will manage your staff and work closely with other departments at the company.
As a Team Manager you must be an organized reliable and resultsdriven professional.
You have a practical mind to solve problems on the spot partnered with an ability to see the big picture and make improvements.
Within and outside your circle of influence you are expected to proactively come up with solutions plans and strategies that enable your team to achieve its goals.
What youll do Supervising daytoday operations in the customer Experience department.
Responding to customer service issues in a timely manner.
Execute on customer service procedures policies and standards.
You ensure procedure and policy adoption in CX Identify development needs and provide coaching and support to team members.
Communicate expectations to your team and provide timely updates.
Setting up personal and team goals.
Responsible for Team KPI and Team performance You have an active role and quarterly goals on teamoverarching projects contributing your eNPS Quality and efficiency goals Having 1.
on a regular basis and yearly performance appraisals with your direct reports.
Setting up bilateral meetings team meetings and joining job interviews.
You work cross functionally with other teams and other departments What youll bring Bachelor degree or equivalent.
A natural leader who has at least three years of managerial experience in a customer facing role preferably within an international and scalable organization.
Experience in managing a multilingual team Ability to lead a team in multitasking prioritization and meeting timelines on deliverables.
Work well under pressure and follow through on items to completion.
Handson mentality and proactive.
A proficient level of English is required.
Willing to work in rotating shifts including evenings weekends and public holidays.
Heres what we can offer you This is your chance to join our mission to fulfil peoples passions as part of a young and dynamic organisation.
Youll be part of an enthusiastic highlymotivated team of 800 Catawikians.
Additionally you can expect.
A challenging role in a diverse international and fastgrowing organisation with over 50 nationalities.
Regular fun activities both on and offline e.
summer parties boat rides and regular team events.
Great secondary benefits including a holiday allowance and a fantastic pension plan paid for by Catawiki.
Hybrid ways of working between home and office.
We offer remote and activitybased working suited to the team and individual responsibilities We care about our teams wellbeing and offer a holistic wellbeing programme including our Employee Assistance Programme offering clinical services singlesession therapy wellness support and more.
Tailored learning and development opportunities to support your personal and professional growth; We want to help you celebrate special occasions in life by.
providing employees with a 100 EURO Catavoucher upon joining and 50 EURO birthday Catavouchers; Extra days of annual leave for work anniversaries at 3 5 8 and 10 years; Additional leave allowances for important life events such as moving engagement & marriage; Each year Catawikians get an additional days leave to Pursue their Passion! Please note that our benefits offering changes depending on which country you are employed in.
For our countryspecific offering please ask your recruiter.
Our commitment to you Catawikis eclectic team represents an international and intergenerational mix of people from different professional and cultural backgrounds.
We foster an inclusive and queerfriendly work environment committed to making every Catawikian feel welcomed and empowered.
Whatever your story we encourage you to bring your unique perspective to the table.
Catawiki stands with Ukraine and encourages people displaced by the current conflict to apply.
In addition to the several initiatives weve launched were open to ideas on ways we can continue to support the humanitarian effort.
Our offices and way of working We have sensational offices in Amsterdam Groningen Paris and our newest office in Lisbon.
Most of our employees are within commutable distance of one of our office locations and enjoy a hybrid work model.
This means we expect you to be in the office 2 out of 5 days roughly 40% of your working time to collaborate and connect with each other.
The exception is of course if the job description specifically states that the role is 100% remote as some experts and sales positions are.
Interested Apply directly with an English CV and cover letter by submitting your information at the bottom of this page.
By submitting your application you agree to.
If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways.
You may be just the right candidate for this or other roles.