Key account manager

•	Responsible for supervising the coordinators, the quality of the service provided to the Client and achieving the stipulated commercial objectives; 
•	Answering to requests from Groups and Events - Preparation and submission of Proposals / quotations according to the Clients requirements ; 
•	Highly involved in negotiating and contracting groups and events in order to maximize results; 
•	Supervision of Groups and Events with all Departments of the Hotel; 
•	Responsible for closing the final accounts of the Clients (control and comparaison of the final payment compared to what is stipulated in the contract); 
•	Monitoring Customer preferences and trends in the Events Industry in order to develop an effective sales strategy; 
•	Organization and Coordination of Site Inspection Visits.

•	Responsible for the entire national Corporate market; 
•	Responsible for business connections between the Hotel and Clients - Companies and Agencies - (existing and new ones), promoting all the services and facilities of the Hotel, namely through personalized visits; 
•	Sales dynamization with companies / agencies and search for new markets; 
•	Market analysis and competition monitoring; 
•	Fam Trips organization;
•	Organization and Coordination of Site Inspection Visits; 
•	Manager on Duty on weekends ;
•	Support to General Management.

•	Answering to requests from Groups and Events - Preparation and submission of Proposals / quotations according to the requirements of the Clients; 
•	Follow-up, Negotiation and Contracting; 
•	Groups and Events coordination with all departments of the Hotel; 
•	Monitoring Groups and Events in-house;
•	 Fam Trips organization.
•	Organization and  Coordenation of Inspection visits.
•	Manager on Duty during weekends;
•	Responsible for the Condominium: scheduling and monitoring visits of potential clients and real estate agents, renting and selling.

•	Answering to client’s requests and sending quotations;
•	Providing information about the Hotel and the surrounding area;
•	Processing Bookings, Check-in and Check-out; 
•	Telephone and client service;
•	Cash  and internal control.

•	Establishment of business connections between the Hotel and Customers, promoting all the services and facilities of the Hotel, namely through personalized visits; 
•	Sales dynamization with companies and search for new markets/clients;
•	Organization of the weekly agenda consisting essentially of scheduling meetings with potential customers; 
•	Weekly reports to the Commercial Department of all actions developed; 
•	Compliance with the objectives imposed by the Board; 
•	Organization and monitoring Events taking place in the Hotel.

•	Monitoring Groups and Events taking place at the Hotel;  
•	Customer Complaints Management; 
•	Monitoring VIP's in-house.

•	Responsible for supervising sales coordinators, the quality of the service provided to the Client and achieving the stipulated commercial objectives; 
•	Maintenance and management of the Customer´s portfolio and acquisition of potential new Customers; 
•	Prospecting national and international market (France and UK); 
•	Experiencing, promoting and selling all services and facilities of the Hotel;
•	Answering to Customer requests - Preparation and submission of proposals / quotations according to the Customer´s requirements.
•	Highly involved in negotiation and contracting in order to maximize results; 
•	Participation in the preparation of sales reports, together with the Commercial Director, to send and present to the General Management;
•	 Organization and Coordination of Fam Trips and Site Inspection Visits.