Hospitality/leisure/travel/tourism/healthcare/luxury retail

www.linkedin.com/in/albertabarroso

EU Category B (Light Motor Vehicles)

Operational and technical professional with several years of experience. Proven track record in guest relations, customer service, purchasing/procurement, sales and operations management. Outgoing, approachable and well-spoken person, who loves to interact directly with guests/clients. Equipped with excellent organizational skills, a good team spirit and a passion for providing the highest standards of hospitality and service. Fitted to work both individually and as part of a team, with the ability to delegate and supervise, if necessary. Extremely comfortable performing in dynamic, multicultural/multinational environments or organizations. Multilingual in Portuguese (native), English and Spanish, with a dab of German, French and Italian. Very good cultural background. Interested in travelling, business and enjoying life. Keen to find a new position within the hospitality, leisure, travel, tourism, healthcare or luxury retail industries.

2015 – 2017
Lectured entirely in English & Designed in partnership with École Hôtelière de Lausanne
EHTP – Escola de Hotelaria e Turismo do Porto [escolas.turismodeportugal.pt/en/escola/porto/]
(Porto’s Tourism and Hospitality Management School, Portugal)
Final Grade: 17/20

1997 – 2004
FLUP – Faculdade de Letras da Universidade do Porto [sigarra.up.pt/flup/en/WEB_PAGE.INICIAL]
(School of Arts and Humanities of the University of Porto, Portugal)

1999 – 2000
Philosophische Fakultät der Universität Potsdam [www.uni-potsdam. de/en/philfak.html]
(School of Arts and Humanities of the University of Potsdam, Germany)

2019
SanJam Cabeleireiros (Portugal’s No. 1 Hairdressing Chain) [www.sanjam.pt]

2017 – 2018
Centro de Formação do Agrupamento de Escolas Gaia Nascente
(Escola Secundária Gaia Nascente, Oliveira do Douro) [sites.google.com/view/cfaegaianascente/home]
[Gaia Nascente Schools Group Teachers’ Training Centre, based in Gaia Nascente Secondary School/Middle + High School, in Oliveira do Douro, Portugal]

2017
Crowne Plaza Porto (5-Star Hotel) [www.ihg.com/crowneplaza/hotels/gb/en/porto/opocp/hoteldetail]
Europe’s Crowne Plaza of The Year 2016 (IHG’s Europe Hotel Star Awards)
Final Grade: 18/20

2016
Morning Shift (Breakfast + Lunch) & Afternoon Shift (Dinner)
The Artist Porto Hotel & Bistrô (4-Star Hotel) [www.shotelscollection.com/the-artist/]
Final Grade: 18/20

2010 – 2015
Ramada Aços, S.A. (Portugal’s Special Steels Leading Company) [www.ramada.pt/en/]

2006 – 2009
Ramada Aços, S.A. (Portugal’s Special Steels Leading Company) [www.ramada.pt/en/]

2009
Red Bull Air Race GmbH [airrace.redbull.com/en]

Fénix Porto Hotel & Tuela Porto Hotel [www.hfhotels.com/hotels-en/oporto/]
Final Grade: Very Good (A)

2004 – 2006
Clients from different business areas

2004 – 2006
International Viennese Dance School of Ballroom Dancing Reinhard Polt (Porto, Portugal)

2000 – 2004
Colégio da Casa Verde – Centro Pedagógico e Cultural, Lda. [colegiocasaverde.com]

Experienced in:
• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Gicnet Professional
• Opera PMS
• BaaN ERP

Native Speaker

Proficient Level
1997 – 2001 Licenciatura/Licentiate degree, at FLUP
2015 – 2017 English for Tourism & Hospitality, at EHTP
1996 Summer Course at the International School Concord College, in Shrewsbury, England [www.concordcollegeuk.com]

Advanced Level
2006 – 2007 In-company Spanish classes, at Ramada Aços, provided by the Royal School of Languages [www.royalschooloflanguages.pt]

Intermediate Level
1997 – 2001 Licenciatura/Licentiate degree, at FLUP
1999 – 2000 Exchange student at the University of Potsdam
2000 DSH – Deutsche Sprachprüfung für den Hochschulzugang ausländischer Studienbewerber (German Language Proficiency Examination for Admission to Higher Education Institutions by Foreign Student Applicants)

Basic Working Level
2015 – 2017 French for Tourism & Hospitality, at EHTP
2009 Intensive French language course, at FLUP

Basic Working Level
1994 – 1997 Italian language course, at AMVP (see Music section below)

InterContinental Hotels Group (IHG) Online Training:
Revenue Management Essentials Certification (RMEC) – Part One
Guest Relations and One Contact Resolution (OCR)
Human Rights
Code of Conduct – Competing Fairly
Data Security and Protection

Front Office in Hospitality (96 h + Internship)
Instituto Ciência e Letras – Formação Especializada, Lda. [www.ciencia-letras.pt]
Portuguese Professional Training Certificate as a Hotel Receptionist
Final Grade: Very Good (A)

Culinary Arts for Non-professionals (120 h)
EHTP – Escola de Hotelaria e Turismo do Porto

Sales Strategies and Techniques to Sell More Effectively (4 h)
Plurivalor – Soluções de Gestão, Lda. [www.plurivalor.com/site/]

Essential Negotiation Skills for Buyers/Purchasers – Level 2 (20 h)
CEGOC-TEA | Centro de Estudos de Gestão e Organização Científica – Técnicos Especialistas Associados, Lda. (Lisbon branch)
[www.cegoc.pt  or visit  www.cegos.co.uk]

Essential Negotiation Skills for Buyers/Purchasers – Level 1 (24 h)
Introduction to Purchasing & Supply (35 h)
CEGOC-TEA | Centro de Estudos de Gestão e Organização Científica – Técnicos Especialistas Associados, Lda. (Porto branch)

High-Performance Training with Neuro-Linguistic Programming (30 h)
Solfut, Lda. [solfut.com | www.ihavethepower.net]

5th Seminar of Scientific and Technical Translation in Portuguese: ‘New Jobs for Translators?’
Promoters:
Representation of the European Commission in Portugal [ec.europa.eu/portugal/home_pt]
FCT – Fundação para a Ciência e Tecnologia (Portuguese Foundation for Science and Technology) [www.fct.pt/index.phtml.en]
União Latina (Latin Union) [www.unilat.org/pt]
FLUP – Faculdade de Letras da Universidade do Porto 

3rd Translation Meeting from AsTraflup: ‘Training to Render Linguistic Services in the New Millenium’
Promoter: AsTraflup (FLUP’s Translation Association)