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French team leader

Fáb*** ***** (XX anos)
Team leader em Adecco - Brand Partners
Instituto Superior Técnico, Lisboa (Portugal)
Odivelas,
Lisboa
|
Experiência
Team leader
Adecco - Brand Partners
jun 2019 - Atualmente 
- Motivate and coach the Team to improve and reach the targets on a daily, weekly and monthly basis.
- Ensure the team’s development, monitoring and evaluation focused on the accomplishment of the
Key Performance Indicators.
- Contribute to strategic plans to improve the team performance and KPIs
- Develop sales strategies - Outbound
- Develop action plans for continuous improvement.
- Deliver actionable feedback to sales agents who are either outperforming or underperforming on
KPIs (sales activities, conversion, QA) and career development.
- Helping the client to identify and build best practices for sales team and others
- Trainings for new Agents
- Reward accomplishments
- Maintain team harmony and high motivation across team members, address team concerns in an
effective and timely manner
- I m responsable for Inbound, Outbound and backoffice team with 20 agents
Teamleader Sales Team (B2B & B2C)
Teleperformance
jan 2017 - jun 2019 
Teleperformance, Lisboa (Portugal)
- Motivate and coach the Team to improve and reach the targets on a daily, weekly and monthly basis
- Ensure the team’s development, monitoring and evaluation focused on the accomplishment of the
Key Performance Indicators
- Contribute to strategic plans to improve the team performance and KPIs
- Develop sales strategies
- Develop action plans for continuous improvement.
- Deliver actionable feedback to sales agents who are either outperforming or underperforming on
KPIs (sales activities, conversion, QA) and career development.
- Helping the client to identify and build best practices for sales team and others
- Trainings for new Agents
- Reward accomplishments
- Maintain team harmony and high motivation across team members, address team concerns in an
effective and timely manner
Give formatin in Geneva for New Outbound Sales Team, Geneva (Switzerland)
Salt SA
ago 2016 - ago 2016 
Training given for:
- Tools;
- System;
- Products;
- Sales Speech;
Give Formation in Morocco for Outbound Sales Team, Fez (Morocco)
Salt SA
jul 2016 - jul 2016 
- Training given for:
- Tools;
- System;
- Products;
- Sales Speech;
Deputy - Sales Team (B2C & B2B)
Teleperformance
mai 2016 - dez 2016 
- Help the team to achieve the targets;
- Create and maintain training materials
- Animate and motivate the team
- Monitorings (remote and 1:1) and Coachings.
CSR - Telesales
Teleperformance
nov 2015 - mai 2016 
- Focus on Sales Targets (B2C & B2B)
- Achievement of KPI's
- Outbound Sales
- Daily targets
Formação
Eng Electrotécnica e de Computadores
Instituto Superior Técnico, Lisboa (Portugal)
set 2011 - jun 2014 
Second Year Finished
Course not concluded
12º Ano
Escola Secundária do Entroncamento, Entroncamento (Portugal)v
set 2005 - jul 2008 
Diploma com media de 15 valores
Idiomas
Francês - Materno
Português - Materno
Inglês - C1
Informações Adicionais
Communication skills - Dynamic, enthusiastic and passionate person;
- Strong leadership, analytical and communication skills;
- Skills in Negotiation;
- Strong level of Management;


Organisational / managerial skills - Leadership (currently responsible for 21 people)
- Good team leading skills
- Good organisational skills
- Excellent motivational skills

Job-related skills - Experienced Sales Team Manager in B2C and B2B environment
- Ability to adapt well to changes
- On time
- Negotiation
- Team spirit
- Great capacity to analyse and organize
- Create strategic objectives and planes to achieves KPIS.
- Help and build more efficent process

Digital skills : 
SELF-ASSESSMENT : 
- Information processing : Proficient user
- Communication : Proficient user
- Content creation : Proficient user
- Safety : Proficient user
- Problem solving : Proficient user

- Excellent skills with office, in particular with Excel;
- Excellent level of computer knowledge;
- Excellent level of Internet use ;
- Good knowledge of SAP;
Lettre from my actual client
Antonio Brandao Figueiras 
911 16 55 24 
antonio@brandaofigueiras.com
Brand-Partners SA 
Dreve Richelle 161 Building J 
1410, Waterloo 

01 Decembre 2019

Objet : lettre de recommandation

Madame, Monsieur,

Par la présente, j’ai l’honneur de vous recommander Monsieur Fabio Coelho qui occupe la fonction de Superviseur au sein de notre structure de télémarketing.

Depuis sa prise de fonction, il a amené l’équipe vers une nette amélioration des résultats de vente grâce à ses compétences de coaching et de formation. Il s’est très rapidement intégré à l’équipe, assimilé les connaissances des produits et les outils informatiques spécifiques à sa mission. Il a quotidiennement produit des reporting accompagnés de remarques pertinentes et solutions quand c’était nécessaire.

Il a également pris en charge le recrutement de ressources performantes.

Dévoué, efficace et autonome, il ne manque pas de prendre des initiatives. Son professionnalisme sans faille lui a permis d’atteindre et dépasser l’ensemble de ses objectifs.

Monsieur Coelho s’est révélé être un atout majeur pour le bon fonctionnement de notre structure. Je suis persuadé qu’il sera également un excellent élément pour votre société.

Vous en souhaitant bonne réception, je reste à votre entière disposition pour de plus amples renseignements que vous jugerez utiles. Veuillez recevoir, Madame, Monsieur, l’expression de mes salutations les plus distinguées.

Antonio Brandao Figueiras, Administrateur Délégué,
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