Data analyst

Que*** ***** (XX anos)
Service Leader, Information and Configuration Management Support em Altran for The European Space Agency
Coursera
Lisboa
|
Experiência
Service Leader, Information and Configuration Management Support
Altran for The European Space Agency
set 2019 - ago 2020
•	Managing the information and configuration management support service for the Human and Robotics Exploration directorate at ESA.
•	Gathering, processing, analysing and visualising user data for project management and continual service improvement purposes.
•	Contributing to and ensuring compliance with the directorates data quality management, general and personal data protection and information security protocols.
•	Acting as the primary point of contact between the directorate and the key software support service, conducting user needs assessments for the evolution of the product backlog, and defining the change management processes for collaboration with this service.
•	Configuring and advising on information exchange protocols between ESA and industry partners.
•	Contributing to best practices, knowledge management and lessons learned activities.
Service Desk Analyst
Sapienza Consulting for The European Space Agency
ago 2017 - ago 2019
•	Provide first, second and limited third line application support to clients at The European Space Agency (ESA) as well as to other clients in the aerospace and defense industries.
•	Configuration and access control of the software used in the European Commission’s Galileo Project.
•	NATO/ESA top-secret security clearance (valid until 2023.)
•	Solve and escalate security and application incidents.
•	Provide information to change advisory boards and contributing to the product backlog in order to aid in the further development of company proprietary applications.
Request for Proposal (RFP) Manager
Spencer Stuart
jan 2017 - ago 2017
•	Project manage global executive search tenders and proposals from clients.
•	Liaise with research analysts and the legal department regarding financial laws and quality standards.
•	Manage the creation of bespoke responses to client requests for proposals.
Clinical Psychologist & Lecturer
Rahima Moosa Mother and Child Hospital
jun 2015 - nov 2016
•	Assessment, diagnosis and treatment of psychopathology in a hospital setting, working primarily with children and adolescents.
•	Consult with different departments in the hospital, community stakeholders, NGOs and the South African Police Service.
•	Liaise with fellow professionals regarding case management.
•	Perform needs assessments for different departments and NGOs aligned with the hospital.
•	Conduct wellness and mental health workshops.
•	Formulate and implement structural interventions across various levels of the organisations
•	Lecture, train and supervise intern clinical psychologists, psychiatry registrars and medical interns on the Wits Hospital Training Circuit.
•	Interview and select candidates for the clinical psychology masters program.
Clinical Psychologist in Community Service
Community Clinics
abr 2014 - mar 2015
•	Assessment, diagnosis and treatment of psychopathology in community clinic setting.
•	Provide mental health focused in-service training to members of staff.
•	Member of community crisis intervention team (appointed directly by the premier of Gauteng.)
Intern Clinical Psychologist
Sterkfontein Psychiatric Hospital
jan 2013 - dez 2013
•	Assessment, diagnosis and treatment of severe psychopathology in male, female and forensic inpatients.
•	Perform forensic assessments to assist the Department of Justice in determining the criminal capacity and fitness to stand trial of accused individuals.
Research Assistant
University of Johannesburg
abr 2011 - dez 2012
•	Research assistant to H.O.D of Psychology (Prof. Zelda Knight.)
•	Lecture and grade the third-year psychotherapy and second year statistics course.
•	Assist with research by gathering and analysing data, reading, summarizing and referencing books and journal articles.
Edulink Web Systems Administrator
University of Johannesburg
jan 2009 - dez 2012
•	Administer the Psychology departments courses on the University of Johannesburgs version of the Blackboard Learning System - Edulink (an HTML based online environment.)
•	Provide first and second line support to students and lecturers for general IT queries and Edulink.
•	Provide front end development for the Edulink.
Tutor
University of Johannesburg
jan 2009 - dez 2012
•	Teach first and second year psychology and statistics courses to undergraduate students.
•	Head tutor in 2010 - Coordinate tutorial material and lead the tutor team.
•	Substitute lecturer for several psychology and statistics courses.
Formação
IBM Data Science Professional Certificate
Coursera
2021 - 2021

          
          
Google Data Analytics Professional Certificate
Coursera
2021 - 2021

          
          
CSM Certified ScrumMaster®
Scrum Alliance
2020 - 2020

          
          
ITIL Foundation Certificate in IT Service Management
PeopleCert
2017 - 2017

          
          
Masters Degree in Clinical Psychology
University of Johannesburg
jan 2007 - abr 2014
Research focus in cognitive neuroscience, with dissertation titled: 'A comparison of frontal lobe cortical arousal between ADHD and Anxiety Disorders.'

https://ujcontent.uj.ac.za/vital/access/manager/Repository/uj:12715?site_name=GlobalView&view=null&f0=sm_subject%3A%22Attention-deficit+hyperactivity+disorder%22&sort=null
Idiomas
English - C2
Afrikaans - C1
Portuguese - B2
Dutch - B2
Spanish - A1
Informações Adicionais
GitHub account
https://github.com/QFerreira86/