TOURISM CUSTOMER SUPPORT (M/F) – ITALIAN SPEAKERS REF:
Descrição da oferta de emprego
We are an innovative company with a vision towards the future.
We are looking for motivated candidates who want to live this experience.
Join this journey with us.
MANPOWERGROUP, world leader in Human Resources services and specialist in Contact Center Management is recruiting Customer Support Assistants, fluent in Italian.
The Customer Support Consultant is the agent responsible for handling all incoming customer requests by phone, email and chat, in line with service standards and procedures, offering excellence and quality of service to our customers.
Main responsibilities.
• Handle all telephone calls in line with service standards and procedures; • Assist customers with specialist support and after sales service such as booking changes, purchasing additional services, and special requests; • Provide relevant information to customers in order to improve customer service and loyalty; • Respond to customer emails and chats in accordance with appropriate service level agreements; • Assist customers with their online bookings and other web enquiries; • Inform customers about web features and content; • Assist with internal support and training of new staff when required; • Participate in specific operational projects where required.
What we are looking for.
• Fluent in Italian (English language skills are considered an advantage); • Excellent verbal and written communication skills; • Very good knowledge of Microsoft Office package; • Experience in the travel industry, either in retail operations or in air tours/bookings, is considered a plus.
• Ability to organize and prioritize; • Ability to work flexibly to business needs and under pressure; • Ability to think outside the box and be open to new challenges; • Flexibility to attend supplier training and/or education events; • Schedule flexibility.
• Appropriate working environment and conditions at home (space with privacy to work 8h day without noise); • Fiber internet service (mandatory); What we offer.
• Multicultural environment; • Career progression possibility; • Dynamic team.
If you are the candidate we are looking for, send us your CV and join the team!
Detalhes da oferta
- ManpowerGroup Portugal
- Indeterminado
- 13/05/2024
- 11/08/2024
Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction... delivery of high-caliber customer service on post-sales requests (delivery, warranties, refunds... our client a tech business, with worldwide offices, is looking for their portuguese......
Our client is looking to expand their team in lisbon, to deliver premium service to italian speaking customers... we are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction......
Our international client is seeking a highly motivated and experienced german-speaking customer support agent to join their team in barcelona... responsibilities: serve as the primary point of contact for customer inquiries via calls and emails provide high-quality customer service, ensuring customer......
Give real-time, accurate information that empowers the customer to make decisions... as a turkish customer support advisor, you will:-assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers' inquiries and/or attending to potential requests......
Communicate with customers using various channels (telephone, email and chat)ensure customer satisfaction and provide professional customer supporthandle customer complaints, provide appropriate solutions and alternatives within the time limits and followidentify the issue the client is facing, troubleshoot......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Customer satisfaction orientation and proactivity... requisitos do trabalho fluent italian speaker... be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... professional career progression......
Responsibilities: provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services; ensure that client accounts are opened according to the client’s product and service guidelines; building a rapport with the customers whilst addressing any......
Our client is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through their extensive network of contact centers and remote agents... main responsibilities: - handling all incoming customer requests by phone......
