GERMAN SPEAKING CUSTOMER AND SALES SUPPORT OFFICER
Descrição da oferta de emprego
Responsibilities:
- Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
- Ensure that client accounts are opened according to the client’s product and service guidelines;
- Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, onboarding and mobile application;
- Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information;
- Identify selling opportunities after analysing the customer’s needs;
- Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
- Process of transactions and outgoing payments accurately within the company’s I.T. systems;
- Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
- Keeping records as required;
- Issuing of new cards and renewal processes.
- Assistance with gathering of data/information for the company (via phone, e-mails and chat);
- Providing support with invoicing, allocating payments and related duties, in line with the company’s policies;
- Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions;
- Communication and close cooperation with country co-ordinators and other departments;
- Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records;
- Other related ad hoc duties that may be assigned from time to time.
Requirements:
- In possession of a University degree
- Native or fluent level of German along with a fluent level of English
- Previous experience in a similar position is an asset
- Strong communication skills, both verbal and written
- Computer skills
- Team player and customer oriented
- Willingness to learn and expand horizons
Requisitos do trabalho
Requirements:
- In possession of a University degree
- Native or fluent level of German along with a fluent level of English
- Previous experience in a similar position is an asset
- Strong communication skills, both verbal and written
- Computer skills
- Team player and customer oriented
- Willingness to learn and expand horizons
Outros dados de posição
On Offer :
- Monday to Friday Fixed Office Hours
- 10% Annual Performance Bonus
- Annual Performance Review (Potential Salary Increase dependent on performance)
- Health Insurance Package
- Relocation Package of up to €1000 to relocate to Malta
- Career Progression Opportunities
- Weekly Friday Beers (on the house)
Detalhes da oferta
- Efetivo, tempo inteiro
- 2000€ - 3000€
- 01/06/2023
- 27/05/2024
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