OPERATIONS MANAGER | CUSTOMER SUPPORT [252-000456-1]
Descrição da oferta de emprego
Are you someone interested in managing high-volume teams, with a commercial attitude and a willingness to negotiate?
Then this is the opportunity for you! Responsibilities: - Managing the team and ensuring the development and growth of its employees;
- Maintaining continuous communication with the client to negotiate agreements, measuring and ensuring customer satisfaction;
- Carrying out qualitative and quantitative analysis, with proposals for improving processes and structure in terms of human, technological and organizational resources;
- Control planned activities by detecting deviations and implementing procedures and actions with the aim of increasing individual and team performance levels; - Organize the current and future operational structure, with precise forecasts and assignment of defined responsibilities;
- Control and monitor the invoicing of services, staff costs and suppliers, ensuring compliance with the procedures established for this purpose;
- Meet the annual budget and ensure profitability;
- Ensuring a correct annual forecast. You need to be: ❕ Fluent in English (at least a C1 level) and good knowledge of French/Italian/German/Spanish; ❕ Minimum Studies: Bachelor's or Master's degree in Economics or similar;
❕ Knowledge of customer management;
❕ Previous experience in Contact Center or Sales. ❕ Leadership Skills and Team Player attitude; ❕ Customer focused with excellent communication skills; ❕ Good computer skills including Microsoft Office (EXCEL=Mandatory); Don't miss this opportunity and apply!
Clique aqui para se candidatar!
Detalhes da oferta
- Indeterminado
- 1€ - 500€
- 10/05/2024
- 08/08/2024
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