Guest relations expert/international language interpreter

• Earned exemplary ratings on performance reviews at one of the most established five class 
airlines in the world, Emirates Airlines.
• Recognized for superior service delivery and above and beyond approach to meeting 
business class passenger needs and ensuring their safety, comfort and well-being.
• Creating an individual rapport with assigned customers on each flight whilst promoting and 
selecting duty free products based on each customer profile. Promoting on board upgrades 
to first class suites, promoting exclusive onboard products, where product knowledge is key.
• Working closely as a team member with over 120 nationalities where communication is 
paramount.
• Keeping up to date with all safety and security policies, medical and security training on a 
monthly and yearly basis. Inclusive of both online and yearly training at Emirates Aviation 
College.

• Ensured efficient communication with the France based team in order to ensure an optimal 
coordination. 
• Created and ran marketing campaigns using the company's tools while working closely with 
all team members as well as the other departments involved. 
• Assisted with planning and organizing major sponsored events by relaying relevant data and 
support to the marketing managers. 
• Acted as a SME, advising campaign managers about the best approach from the tool 
perspective. 
• Performed troubleshoot on all campaigns to ensure top quality of all programs. 
• Ensured correct response routing, lead management and nurturing, by communicating with the sales team.

• Worked closely with the team based in Paris to create promotional materials for distance 
selling (over 1 million customers, both active and passive). 
• Organized corporate events, assisted with product launches, press releases, marketing 
campaigns. 
• Coordinated recruitment campaigns. 
• Took part in planning, execution and evaluation of marketing campaigns, product launches, 
in-store events, collaborations and partnerships. 
• Assisted with developing online/offline corporate strategies, manage Marketing/Event 
calendars and budgeting. 
• Ensured the database for products, range of products, botanical ingredients was updated 
consistently.

Master’s Degree, Culture and Language of European Organizations 

Affiliation: DUKENET Consortium (The Netherlands) and AILEA- European Association - Langues, 
Cultures et Affaires (Paris, France), Erasmus Program 
Course units: - Business communication (English-French) - Specialized business terminology 
European Civilization - Economics - Leadership management

Erasmus Scholarship during Masters program  Cross Cultural Studies
Course units: - Marketing - Cross Cultural Negotiation - Brand awareness - International 
Communication

B.A, Applied Modern Languages (English -French)
Course units: - Languages French and English (Language Structure, Civilization, Practical course, 
Translation Theory and Practice, Terminology) - Economics (microeconomics, management, 
marketing, macroeconomics, public finances) - English and French for Specific Purposes, Cross-cultural Communication