frederico teixeira

Analyzed client requirements, identified gaps and designed solutions to meet those needs.
Created test plans and conducted unit testing of various system components.
Performed product configuration and customization based on customer specifications.

Front-End testing on Salesforce in a Scrum/Agile B2B project at NOS SGPS and present the developments of the squad to stakeholders on a weekly basis.
Conducted system analysis, debugging, testing and maintenance of existing systems.
Identified areas for improvement in existing software products and processes.
Collaborate with cross-functional teams to design and implement an effective referral program that aligns with company goals.

Provided support in managing email marketing campaigns, database management, CRM software, Facebook Ads, Facebook Business Suite and Instagram Ads.
Work closely with Revenue Management, Customer Excellence, Tech and Product.
Resolved customer complaints and escalated issues as necessary.
Provide insights and feedback to improve customer and client satisfaction.

The MSc in New Media Management has as its objective to link critical thinking with innovative practice, seeking thus to train human resources that will make a difference in national and international corporations without forgetting the incentive towards the creation of new media start-ups. Among the skills for development in the course are the identification and analysis of problems and opportunities of media on strategic and operational levels; perceiving and directing the process of communication as a phenomenon of networked socialization; mastery over planning and creative technique for change; exploring the potentials of web and social media tools in the business domain; developing strategies of communication for organizational crises; creating and managing projects in the area of media; integrating a commitment to strategic orientation into the area of media; harnessing leadership potential and implementation capacities; and operating strategically as an agent of change in companies and project teams.

The profound articulation between organisational behaviour paradigms (namely, leadership, motivation, job satisfaction, culture and organisational environment, negotiation process, decision making, conflict management, organisational citizenship behaviours, change management) and the communicational strategies of organisations is unquestionable in the academic and corporate environment, in response to the increment of management performance and the increase of competition and productivity in the organisations. "Público" 17/Set/03) conducted by McKinsey regarding the barriers to the productivity growth in Portugal, allows us to infer the importance of Communication in Organisations as a decisive contribution to overcome the inefficiencies and difficulties of many of our companies, in response to an environment in constant mutation.
Actually, many analysts and scholars are unanimous in affirming that the velocity of changes and the use of response time as a competition differentiation factor require the pressing reaction and proactive abilities from the companies and communities. However, these are possible only possible through communicational devices, capable of disseminating and internalizing in the agents involved mobilizing goals of a strategic culture in various organisations.

Sociology is essential to understand the constantly changing world and the social relationships that affect all aspects of our lives, from day-to-day life to the major issues facing humanity on a global scale.

The degree provides solid training in Sociology, as a broad-based course that focuses on conceptual and methodological instruments and prepares students for professional practice in different areas of activity: companies and services in different sectors, consultancy for the preparation of surveys, polls, marketing studies, advertising, work in central and local administration, social communication and media, social work, third sector and civic intervention, socioeconomic and community development projects, teaching and research.

The course develops skills to produce, organize and analyze information and provides a critical, reflective and innovative perspective on the most different aspects of social life. The skills of sociologists have been an added value in the job market, ensuring employability in the most varied sectors.