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QUALITY ASSURANCE ANALYST GERMAN

Descrição da oferta de emprego

David Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams.
he main goal of the Quality Assurance Analyst is to serve as an expert in quality standards.
Position.
Quality Assurance Analyst Location.
Lisbon Portugal Employment type.
Fulltime Remuneration.
Base salary.
DUTIES AND RESPONSIBILITIES.
Act as the goto person for quality guidelines ensuring adherence and consistency across all tasks Review and rate diverse content types including audio video text and photos in line with task guidelines Provide thorough written explanations to support your ratings and enhance overall rater quality Participate in calibration sessions with the team and stakeholders following the direction of the team lead Conduct peer audits as part of the quality process and assist in training initiatives when needed Collaborate with team members to share insights and best practices driving continuous improvement Manage multiple assignments independently balancing various tasks with minimal guidance Assist the team lead or manager during the interview process for future hires Ensure all tasks meet key performance indicators (KPIs) to prevent any business impact Work concurrently on multiple customer projects consistently meeting or exceeding client expectations.
REQUIREMENTS.
Native / fluent in German (C1) both verbal and written.
Fluent in English (minimum B2 level) Ability to take on a job in Portugal without any legal support (EU citizenship or residence card in Portugal) University degree would be an advantage but is not required Computer literate & being comfortable using G Suite Highly detailoriented with a rigorous and analytical approach Excellent verbal and written communication skills with the ability to present reasoning in a clear concise and logical manner Willingness / ability to work flexible shifts.
Strong sense of logic and sound decisionmaking abilities OFFER Comprehensive medical coverage Access to free courses practice tools and certifications focusing on advanced technologies Attractive salary and allowances based on role and experience 4 weeks of paid vacation annually Enjoy a dynamic supportive work environment with regular celebrations wellness activities and strong team camaraderie
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Detalhes da oferta

Empresa
  • David Kennedy Recruitment
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Indeterminado
Data de publicação
  • 10/01/2025
Data de expiração
  • 10/04/2025
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