MEDEWERKER KLANTENSERVICE - NEDERLANDSTALIG - OPORTO

Are you a motivated and communicative person who loves helping others? This is the perfect opportunity for you in telecommunications field!

Vertente Humana is currently recruiting Dutch speakers for a renowned company located in Porto.

Our client is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through their extensive network of contact centers and remote agents.

Main responsibilities:

- Handling all incoming customer requests by phone, email and chat, in line with service standards and procedures, offering excellence and quality of service to customers.

- Managing pending situations: exchanges, complaints, returns, among other issues.

- Registration in the system of all requests/changes indicated by the client.

What we are looking for:

- Fluency in Dutch level C1 (Eliminatory);

- Fluency in English, level B1 (Mandatory);

- Excellent verbal and written communication skills;

- Good computer skills from the user's perspective (Mandatory);

- Ability to organize and prioritize;

- Ability to work flexibly to business needs and under pressure;

- Reside within a 30 km radius of Greater Porto.

_ Don't you live in Porto? Don't worry! We have a realocation plan that will help you in the process of moving to the beautiful city of Porto._

Work schedule:

- Availability to work Monday to Sunday;

- The schedules are rotating fortnightly;

*Monday to Friday from 06:00 to 21:00

*Saturday from 08:00 to 17:00

*Sunday from 09:00 to 17:00

What we offer:

- Employment contract

- Initial and continue training;

- Multicultural environment;

- Dynamic team;

- Attractive salaries that match your skill set and language;

- Work from Office in Porto.

If you are the candidate we are looking for, send us your CV and join the team!

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