DUTRCH CUSTOMER AGENT
Descrição da oferta de emprego
Our client is an affiliate marketing / eCommerce company with a very fast-growing perspective,
operating within the fitness and wellbeing field. Due to their growth, they are seeking to hire Dutch speakers to assist
clients on a daily basis via chat, email and phone.
As a key employee of the Customer Service team, you will be the first point of contact with the clients through email
and phone. All aspects of this role are customer-centric and focused on delivering the best possible experience.
Responsibilities;
Greet and communicate with customers in a warm and empathetic fashion.
Deliver a high level of customer service to customers via phone and email.
Provide explanations to customers about products/site/policies.
Keep up to date with new information/policies.
Build a trusting relationship with clients providing accurate information in a timely manner.
Understand, guide and support clients.
Collaborate with other departments where necessary.
Requirements;
A native or fluent Dutch speaker who can also speak/write English fluently.
A good level of French language would be a plus.
Great communication skills
Proactive can-do attitude.
Experience in a Customer Service related role would be an asset.
You enjoy learning and sharing your knowledge with others.
You are genuinely interested in the online sector and eager to learn more.
You take pride in giving support to people with empathy and show engagement in delivering excellent service.
An excellent listener.
A team player that can work independently.
A player from Monday to Friday between 08:00 - 17:00.
Detalhes da oferta
- Efetivo, tempo inteiro
- 2000€ - 3000€
- 07/02/2023
- 29/06/2023
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