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TIER 3 SUPPORT SPECIALIST COBOL

Lisboa - Lisboa

Descrição da oferta de emprego

ITDS is a fast-growing European company delivering IT & Integration services for the financial industry in Europe employing more than 400 professionals & engineers. ITDS listed on the Financial Time 1000 as the 66th fastest growing company in Europe in 2021.

We are looking for a Tier 3 Support Specialist who is passionate about supporting our clients and products to improve outcomes in Banking services. Tier 3 Support is responsible for the escalated support tickets that Tier 1 and 2 aren’t able to resolve.

Your key Responsibilities:
- Respond to escalation requests.
- Provide 3rd level troubleshooting / configuration support for Services and Support.
- Work, manage, and prioritize a queue of tickets escalated by the level 1 and 2 support specialists.
- Triage and analyze complex tickets to find workarounds and solutions.
- Report bugs and escalate difficult-to-solve/obscure issues to the development team for. assistance/guidance.
- Address critical and major defects that are reported by Services and Support.
- Responsible for meeting individual goals and KPI related to processing tickets and customer satisfaction.
- Work directly with developers to brainstorm and test solutions for blocked customers by working on patches, deploying them to test environments and testing with customer specific scenarios.
- System troubleshooting related to memory heap investigation, server capacity issues and database management.
- Leverage general system and networking knowledge to troubleshoot difficult integration issues including customer created custom applications, APIs, and client-side setups.



Requisitos do trabalho

The ideal candidate has:
- +4 years of experience.
- In-depth knowledge of Cobol and C language
- Ability to deliver clean code with good unit test coverage
- Proactive, empathetic, team player who is responsive to customer needs and customers concerns and passionate about problem solving and helping others.
- Experience mitigating/debugging web applications.
- Experience HP Application lifecycle management
- English & French proficiency ( Min B2 level)

Outros dados de posição

We offer you:
- Stable and long-term cooperation with very good conditions
- Enhance your skills and develop your expertise in the financial industry
- Work on the most strategic projects available in the market
- Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
- Participate in Social Events, training and work in an international environment

We would like to meet you. If you are interested, please apply and attach your CV in English including a statement that you agree to our processing and storing your personal data. You can always also apply by sending us an email to *****@*****

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Detalhes da oferta

Empresa
Localidade
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Efetivo, tempo inteiro
Remuneração
  • 1000€ - 1500€
Data de publicação
  • 10/05/2022
Data de expiração
  • 08/08/2022
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