EMPREGO SERVICE DESK ONSITE SUPPORT

• support of your professional growth... • escalate complex or unresolved issues to specialized support groups... • adhere to it service management (itsm) frameworks...

• provides timely support to onsite technicians at store locations... • in-depth knowledge of help desk functions, process and procedures and quality of service...

Performs ongoing knowledge development, and special support related to projects... create a knowledge base (sops and runbooks) for production support...

• familiarity with service desk ticketing systems and remote support tools... • coach service desk agents, assess, and record their performance and support them...

Knowledge management: highlight when knowledge is missing to the service desk improvement manager follow it service desk policies, procedures, and best practices...

• to submit necessary service delivery reports... • proactive, service minded and able to multi-task... • assists service desk specialist in processing non-complex...

The country service desk lead reports to the country it manager and dotted line to the head of global service desk... we are looking for a country service desk lead...

Assign unresolved tickets to the appropriate support team... knowledge of customer service principles and practices, itil and itsm knowledge of it applications,...

As your role develops and additional clients are brought on board your role may also include support of those clients... authority you do not have any authority...

Position description: level -1 |0-1 yrs expert in japanese language monitor performance and coach members to continuously improve their technical skills and quality...

As a service desk agent with hcl technologies, you will be the first point of contact for supply and demand related customer support inquiries for our finnish speaking...

As a service desk agent with hcl technologies, you will be the first point of contact for technical and customer support inquiries for our german speaking stakeholders...

If you share our vision, join us! right now, we are looking for a dutch speaking service desk technician to integrate our internal team, based in lisbon, to provide...

Because we aspire to do more and better, we are looking for a service desk technician to integrate our team... your responsibilities include: providing world class...

David kennedy recruitment is working with a leading tech company that is looking to recruit a dutchspeaking service desk agent to join their team in lisbon or braga...

Your mission we are looking for motivated service desk analyst to integrate a project for one of our clients... * investigate, diagnose, and resolve incidents within...

Your mission we are looking for motivated service desk analyst to integrate a project for one of our clients... * provide initial support and attempt to resolve...

Prerequisites: at least two years' experience as a frontline service desk technician... adhere to agreed performance standards and service levels...