EMPREGO INFORMATION TECHNOLOGY SERVICE DESK

Working knowledge of various ticketing systems: itsm, remedy hd, remedy ar, and heat experience in project management an asset skills: japanese backup & recovery...

• adhere to it service management (itsm) frameworks and guidelines... • provide excellent customer service through phone, email, and the portal...

• familiarity with service desk ticketing systems and remote support tools... position description: position description cgi philippines is looking for an it service...

Knowledge management: highlight when knowledge is missing to the service desk improvement manager follow it service desk policies, procedures, and best practices...

• to submit necessary service delivery reports... • proactive, service minded and able to multi-task... • assists service desk specialist in processing non-complex...

Prerequisites: at least two years' experience as a frontline service desk specialist... • initiate service orders to technicians on site... if you require an accommodation...

Confidentiality as a director, you will have access to information of confidential nature... the following are basic security obligations: • be aware of one’s obligation...

• in-depth knowledge of help desk functions, process and procedures and quality of service measurement... • knowledge of problem tracking and other help desk tools...

Research reported incidents using available information sources and tools... respond to requests for technical assistance by following prescribed procedures on calls...

Process both client-generated and internally generated service request tickets, within specified delivery times... description: we are searching for a service...

Your mission we are looking for motivated service desk analyst to integrate a project for one of our clients... * investigate, diagnose, and resolve incidents within...

Your mission we are looking for motivated service desk analyst to integrate a project for one of our clients... * provide initial support and attempt to resolve...

Prerequisites: at least two years' experience as a frontline service desk technician... adhere to agreed performance standards and service levels...

Your missionwe are looking for motivated service desk analyst to integrate a project for one of our clients... investigate, diagnose, and resolve incidents within...

Your missionwe are looking for motivated service desk analyst to integrate a project for one of our clients... provide initial support and attempt to resolve incidents...

Process both client-generated and internally generated service request tickets, within specified delivery times... as a service desk agent with hcl technologies...